Trip to morocco, Morocco - Apr 9 - Apr 23, 2018

Traveler: Vini N. - Local specialist: Larbi Anzal

While we enjoyed our trip to this amazing country , I would have a some suggestions .
We were two people on a private tour .

Clarify every arrangement clearly
Eg no shopping stops on guided tours / guides could be higher quality
All drivers or taxi services provide by company to have basic English ( or language requested by client ) . We struggled with this on our last three days , was tiresome .
We requested a luxury tent in the Desert , but only a standard one was booked . When we queried it and requested itemised costs , nothing received . My final quote was based on this,
Also I had requested meals to be omitted , to offer more flexibilty , this was not done .
So we ended up pay AUD 500 eac more , not totally sure what for .
Our initial driver could have had more engagement / charisma . Felt he wa just ‘doing a job ‘ most of the time .
One hotels and one meal below standard .
We were not informed of our drivers name or called by Larbi initially to check if all was going smoothly .
On the positive when we did contact Larbi if was very good . Our driver was flexible and adjusted our itinery so we got a full day on Fez .
Overall had some great experiences, Morocco scenery , food and interesting weather !

Larbi Anzal, local specialist, responded to this review:

Hello Vini. It is good to read that many aspects of your tour were great and positive. About those items that you found less so, I hope that they did not cloud your tour too much. In a developing country language can be a challenge sometimes and I am sorry that you found this to be this way for you. Most often we only hear good things about our drivers and Guides so this is unfortunate. There was discussion in the email conversations about what level of desert tent you wished but your final... read more

Hello Vini. It is good to read that many aspects of your tour were great and positive. About those items that you found less so, I hope that they did not cloud your tour too much. In a developing country language can be a challenge sometimes and I am sorry that you found this to be this way for you. Most often we only hear good things about our drivers and Guides so this is unfortunate. There was discussion in the email conversations about what level of desert tent you wished but your final Trip Plan (stating all inclusions/exclusions) did not show a deluxe tent; as all your other accommodations were requested to be at 3*, a standard tent was booked for you (And it was this standard that was costed in). I hope that your meals eaten in the accommodations were enjoyable; I note one was not so good for you and I will seek to enquire about this. Our travellers usually like eating in their accommodations after a long day, when they can freshen up, relax and reflect on the day. I am pleased that you found my service towards you helpful whilst you were on tour.