Amazing experience for our Vietnam trip
Vietnam | Nov 6 - Nov 19, 2022

J
Jeremie L.
Luxembourg | Reviewed on Nov 21, 2022

Great experience overall, from A to Z (with both KimKim and our local specialist from Realistic Asia).

Before the trip:

I have to say, I was not comfortable at first because I had never heard of KimKim before and reviews on Realistic Asia were good but not numerous.
For everyone reading my review and having the same lack of comfort : get over it and book with these guys without any hesitation.

Hien was my contact since the very beginning. Great and pro-active communication, she was... read more

Great experience overall, from A to Z (with both KimKim and our local specialist from Realistic Asia).

Before the trip:

I have to say, I was not comfortable at first because I had never heard of KimKim before and reviews on Realistic Asia were good but not numerous.
For everyone reading my review and having the same lack of comfort : get over it and book with these guys without any hesitation.

Hien was my contact since the very beginning. Great and pro-active communication, she was attentive to our needs and our expectations. It took time (mainly/only because of me), but she made us a tailor-made itinerary, ticking all the boxes with transparency (i.e. what was feasible or not in the given time frame, what would be a waste of time, providing alternative solutions when necessary, ... but all that always conscious of the budget and of our constraints).
We only paid when everything was confirmed and in line with what we wanted, and then again we experienced a smooth and good process through KimKim (everything was clear and user-friendly, secured paiement, no hidden fees nor other surprises, ...).
Once validated and paid, you get all the information you need about your trip on the platform, everything centralised and easy to read/access.

We were ready for an amazing 2 week trip around Vietnam.

During the trip :

Hien and her team were fantastic throughout our journey. Very friendly and always with a bright smile, every one of them made our trip special. Very knowledgeable, they shared their passion and the love about their country/region, happy to give everything they can to increase the quality of our experience.

There are countless of aspects that I could highlight, but one of them stands out : the perfect logistics.
No waste of time, no uncertainty, everything was perfectly clear and coordinated so we can make the most of our vacation. Every step was communicating on time with the relevant level of details. Airport transfers, cars, planes, trains, but also activities, visitis, bookings, ... not a thing went wrong - Bravo Hien!

After the trip :

Hien's professionalism and follow-ups carried on until the very end (sending message to make sure we went home safely, asking unofficial feedback to keep improving services, ...).
I would highly recommend Hien and Realistic Asia if you plan a trip to Vietnam, and we will definitely reach out to her to organise our upcoming trip to Laos and Cambodia in the coming months/years.

On a side note, you may find KimKim and all these services quite pricey (and they are in fairness), but you pay for high quality services and for your peace of mind above all. Totally worth the price!

Hotel Reviews
Stellar of the Seas
quảng ninh
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mekong Lodge
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Hanoi Vespa Tour
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Reviewed on Nov 21, 2022

Dear Jeremie,
Thanks so much for your review! I am very thrilled to hear your kind words about the holiday. It was a great pleasure for me and our team to organize this trip, and we are very happy to know that you enjoyed it.
Your feedback is highly appreciated, as it enables us to further develop our services and organize memorable holidays for our future clients.
Thanks again for the review and for being such a great customer.
Hien