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Unfortunately this experience with Kim Kim di...
Spain | May 29 - Jun 4, 2025

Halima
Halima N.
Union City, NJ | Reviewed on Jun 11, 2025

Unfortunately this experience with Kim Kim did not mirror my first, which was truly exceptional. Among my complaints, round trip transfers to and from the airport were not included in our itinerary. If transportation is arranged to bring us from our villa to the airport, I would expect transportation back to the airport would be include. Further our coordinator didn’t consult with us regarding our flight from Barcelona to Mallorca. Specifically the luggage restrictions. Two of the guests traveling ended up paying more than the airfare in round trip luggage fees. Again, this is something that should have been brought up prior to tickets being purchased for us. The local tours we did including Sagrada, walking food tour and the boat day were really great. They were the only aspects saving this trip from less stars. Not sure if I’ll use KimKim again for our next big international girls trip, sadly

Local specialist: Alfonso Nuñez
Alfonso
Alfonso Nuñez
Local specialist in San Sebastian - Spain | Replied on Jun 12, 2025
Dear Halima.
We are very sorry to read your feedback, and we want to clarify a few aspects so other travelers don´t get confused with your words:
First of all, I´m sorry that the domestic flight company lost your luggage, but as you know, we have been working with them daily until you finally received it back at your house in the USA. This is something out of our control, but we worked hard to obtain it for you, and we made it. Also, as you know, you had a 20 kg checked luggage, and a small... Read more

Dear Halima.
We are very sorry to read your feedback, and we want to clarify a few aspects so other travelers don´t get confused with your words:
First of all, I´m sorry that the domestic flight company lost your luggage, but as you know, we have been working with them daily until you finally received it back at your house in the USA. This is something out of our control, but we worked hard to obtain it for you, and we made it. Also, as you know, you had a 20 kg checked luggage, and a small handbag included in your internal flight, and we told you about it in the day-by-day we sent to you one month before you had your flight, so you had plenty of time let us know if you needed and extra luggage with you.
Second, .We built the trip plan together, which means including hotels, transfers, and activities for you, and once you agreed with ALL the elements contained, we sent a budget. In this building process, YOU NEVER mentioned you wanted to include those transfers, so I don´t understand your complaint. Some travelers want them, and some others don´t. The value of kimkim is the customized working method we use with travelers, and that´s what we did with you, as with other travelers.
Also, as you know, we offered you a rental car, but you mentioned that you prefer not to drive, and instead have taxis to move from your villa in Mallorca, so sorry, but your words are not accurate.
And finally, with NO EXTRA cost for you, we paid and booked other services like the Terrace at Sercoltel Hotel. It was a shame that you couldn´t go because of the lost luggage, but there we were offering extra services with no extra cost.
As I said to you before, I´m very sorry that the domestic flight company lost your luggage, but this is out of our control.
On the other hand, I´m so glad we finally could get it for you at your house in the USA.
We wish you the very best, and I´m sure that once you calm down your anger, you´ll have the chance to continue enjoying travelling around the beautiful world.
Thanks for your time & warm regards!

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