Our trip was very well planned. Ben was amazi...
Japan | May 17 - May 30, 2026

Bob
Bob N.
Florence, KY | Reviewed on Jun 01, 2026

Our trip was very well planned. Ben was amazing from the beginning of planning to the end of the trip. Any small hiccup was quickly fixed.

We feel we left Japan was a great appreciation for the country and its people. I know there is more to see. Maybe one day, we will be back.

This is my second trip with KimKim and will use them again next year.

guides

Guide’s Name: Ms Iris - very good. took great care of us. a little breakdown in communication.

Guide’s Name: Mr.Yukinori Hashimoto - great…really enjoyed our time together. Very patient… very empathetic to our needs

Guide’s Name: Mr.Ricky - ok…great guy. Some things were off. we would have loved to have dinner in Kyoto where all the action is. he was just going to leave us though.. I asked how do I get back to hotel… and didn’t get an answer. so we didn’t eat and followed him back to hotel on a long trek via public transportation.

I get japan now for their public transportation. but we seemed to have spent hours on it with him. when a taxi was available for a little more money.

Finally on our last day.. he seemed to hurry us off the island. we got done with kayaking…then he wanted to get through the temple. fine… but we were dehydrated, hungry, and had to go to bathroom. he lacked any kind of empathy for our needs. When we had to demand to eat.. we finally did. then he wanted to leave. I thought we were supposed to have private time. then we leave and get in tram for over an hour or o get back to hotel.

there were bright spots with him… but

Hotel Reviews
Keio Plaza Hotel Tokyo
Tokyo

it was perfect

Authenticity & Character
easy… fun
Location
seemed in the middle of everything
Staff
Cleanliness & Comfort
Hakone Hotel Kowakien Tenyu
Hakone

favorite.. just a cool place

Authenticity & Character
had that japanese character
Location
Staff
Cleanliness & Comfort
Honjin Hiranoya Kachoan

definitely out of our comfort zone. but really fun

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hyatt Centric Kanazawa
Kanazawa

nice for the night..

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Thousand Kyoto
Kyoto

really nice place.. no view and felt we weren’t in the middle of kyoto where all the action was… but very convenient to train station

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sheraton Grand Hiroshima Hotel
Hiroshima

nice. not my favorite, but nice

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tokyo in Rhythm: Markets, Shrines & Taiko Beats(Private Guide, Public Transportation)
Tokyo in Rhythm: Markets, Shrines & Taiko Beats(Private Guide, Public Transportation)
Tokyo

the market was fun. I wish iris would have laid out exactly what we were going to do… it made it a little confusing. the drum thing was t worth it

Quality of Experience
Guides, Drivers and Staff
Transport
Tokyo Sumo , Anime, Art and Culinary Adventure day tour (Guide, Public Transportation)
Tokyo Sumo , Anime, Art and Culinary Adventure day tour (Guide, Public Transportation)
Tokyo

Sumo was a blast. rest of day.. ok… again a little confusing on the plans

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Transfer from Tokyo to Hakone: Lake Ashi Cruise & Owakudani Experience
Private Transfer from Tokyo to Hakone: Lake Ashi Cruise & Owakudani Experience
Japan

rain out.. but guide and driver made the best of it

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half-Day E-Bike Tour through Takayama’s Countryside and Mountain Villages(Private Guide)
Half-Day E-Bike Tour through Takayama’s Countryside and Mountain Villages(Private Guide)
Takayama

we went everywhere

Quality of Experience
Guides, Drivers and Staff
Transport
Rural Charm to Refined Craft: Shirakawago and Kanazawa Gold Leaf Experience (Private car, Guide)
Rural Charm to Refined Craft: Shirakawago and Kanazawa Gold Leaf Experience (Private car, Guide)
Japan

Fun day

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip: Kyoto to Hiroshima with Cultural Sites & Okonomiyaki Cooking Experience(Private Guide, Public Transportation)
Day Trip: Kyoto to Hiroshima with Cultural Sites & Okonomiyaki Cooking Experience(Private Guide, Public Transportation)
Hiroshima

Good fun day

Quality of Experience
Guides, Drivers and Staff
Transport
 Hozugawa River Boat Ride and Arashiyama Exploration and  Japanese tea ceremony (Private Guide &Public Transportation)
Hozugawa River Boat Ride and Arashiyama Exploration and Japanese tea ceremony (Private Guide &Public Transportation)
Kyoto

boat ride was fun the rickshaw was really fun. climbed the mountains to see the monkeys was fun tea ceremony was great wish we could have gotten a good dinner… guide rushed us

Quality of Experience
Guides, Drivers and Staff
Transport
Discover Kyoto's Timeless Treasures: Fushimi Inari Shrine,Golden Pavilion,  Nishiki Market,Gion District  and Geisha-Kaiseki Elegance
Discover Kyoto's Timeless Treasures: Fushimi Inari Shrine,Golden Pavilion, Nishiki Market,Gion District and Geisha-Kaiseki Elegance
Kyoto

all good… hated being on bus for so long during day loved the Geisha!! and the taxis at night!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Miyajima Island One-Day Guided Tour (with Kayaking)
Miyajima Island One-Day Guided Tour (with Kayaking)
Japan

Great day… but rushed by our guide. there are things I would have loved to do.. but couldn’t. the guide literally walked us back to the ferry and then said.. is there anything else you want to do. he fell asleep on the 1.5 hour tram. maybe he was not feeling well

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Jun 02, 2026
Hi Bob, Thank you so much for taking the time to leave such a thoughtful review. First of all, thank you for your trust throughout this journey. From our very first conversations during the planning stage to your final day in Japan, it was truly a pleasure helping you and Rosanne experience this wonderful country. I was especially happy to read that you felt the trip was well planned and that any issues along the way were resolved quickly. Your kind words mean a great deal to me... Read more

Hi Bob,

Thank you so much for taking the time to leave such a thoughtful review.

First of all, thank you for your trust throughout this journey. From our very first conversations during the planning stage to your final day in Japan, it was truly a pleasure helping you and Rosanne experience this wonderful country.

I was especially happy to read that you felt the trip was well planned and that any issues along the way were resolved quickly. Your kind words mean a great deal to me personally, and I am honored to have been part of your Japan adventure.

I was also very pleased to hear your positive comments about Iris and Hashimoto-san. I will be sure to share your feedback with them. I know they will be delighted to hear that they helped make your trip special.
Please rest assured that we take feedback like yours very seriously. We have already paused assigning Ricky to future tours while we conduct additional training and review these situations with him. Our goal is to ensure that every guest receives the attentive, thoughtful, and personalized care that we expect from our guides.

Your feedback is incredibly valuable because it helps us improve and prevent similar experiences for future travelers.

Japan truly has so much more to offer beyond what you saw on this trip. From Hokkaido to Kyushu, there are still countless amazing places waiting to be discovered. And if you ever decide to return to Japan—or perhaps visit China in the future—you will officially be one of our VIP guests 😊. We would be absolutely delighted to help create another unforgettable journey for you and Rosanne.

Thank you again for your trust, your patience, and your honesty throughout the trip.

Wishing you and Rosanne good health, happiness, and many more adventures ahead.

Warm regards,
Ben