We could not have had a better experience from start to finish!
Italy | Jan 3 - Jan 14, 2024

D
Debbie G.
Los Angeles, CA | Reviewed on Jan 15, 2024

Caterina and her team were beyond amazing in helping make our trip to Italy amazing. Caterina helped with making our planned activities special and accommodated various changes until our itinerary was exactly as we wanted. She picked three amazing hotels for us, each not only located in prime areas of the city, but with welcoming staff and phenomenal rooms. Francesco, was our “on the ground” main contact who kept in touch with us daily to make sure we knew the plans for the following day along with the names and contact numbers of both the local guide we would be with and the drivers contact information. Any questions or concerns we had he responded to rapidly. He even helped us add a site to visit on our last full day in Bologna that was spectacular.

All the guides we had were knowledgeable, experienced, and friendly. Each guide was helpful and went above and beyond helping to make our stay in their city memorable . Allessia, our assistant in Venice, however, was truly spectacular. Her friendliness, clear joy in sharing her city and country with us, her going above and beyond with shuffling tour times around, helping us add a last minute tour (thanks also goes to Caterina and Francesco for that), and providing many food recommendations for Venice and Bologna made this trip one we will never forget. She even went so far as to send us a video clip she made for us on exactly how to get to a meet up point for the additional tour we added! I loved that she did not just help us get from one activity to another, but spent her time with us sharing both facts and history as well as personal anecdotes and ‘random’ cultural information like Italian gestures and their meanings.

If more stars were an option in reviewing our experience we would have given them. We look forward to a return visit to Italy so we can work with Catarina and her team again! I would not hesitate to also use KimKim for travel in other parts of the world given our experience in Italy.

Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on May 30, 2024
Dearest Debbie,
Your heartfelt words have truly touched me. It was our absolute pleasure to help orchestrate your unforgettable journey through Italy, and I can't express how much your appreciation means to us.
I am overjoyed to hear that together we were able to exceed your expectations and make your time in Italy truly special. And as for Alessia, your glowing praise will surely put a big smile on her face—she's a true gem, and we're lucky to have her on our team. Thank you, from the... Read more

Dearest Debbie,
Your heartfelt words have truly touched me. It was our absolute pleasure to help orchestrate your unforgettable journey through Italy, and I can't express how much your appreciation means to us.

I am overjoyed to hear that together we were able to exceed your expectations and make your time in Italy truly special. And as for Alessia, your glowing praise will surely put a big smile on her face—she's a true gem, and we're lucky to have her on our team.

Thank you, from the bottom of our hearts, for entrusting us with your travel dreams. Your happiness and satisfaction are what drive us to do what we do, and we couldn't be more grateful for your kind words.

With warmest regards and deepest gratitude,
Grazie mille
Caterina