We were very happy with our trip even with a ...
Italy | Oct 14 - Oct 23, 2026

Teresa
Teresa S.
Chicago, IL | Reviewed on Oct 29, 2026

We were very happy with our trip even with a few bumps in the road . But the team was quick to take care of the situation. We look forward to using Kim Kim again . Thank you for planning a amazing trip

Hotel Reviews
Hotel Viminale
Rome

The staff was very helpful and accommodating

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ai Mori d'Oriente Hotel
Venice

Great location away from the busyness,staff great

Authenticity & Character
Location
Close to things but away from the crowds
Staff
Cleanliness & Comfort
La Villa di STR
Siena
Authenticity & Character
Location
We enjoyed being able to walk to town but not being in town
Staff
Cleanliness & Comfort
Hotel Orto de' Medici
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Donna Francesca
Rome

It was a little hard to find being the location was on the forth floor and no obvious entrance

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
St. Mark's Basilica with Terrace Access & Doge's Palace Visit
St. Mark's Basilica with Terrace Access & Doge's Palace Visit
Venice

Enjoyed it the guide was great but very crowded

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tuscany Day Trip to San Gimignano & Volterra
Private Tuscany Day Trip to San Gimignano & Volterra
Italy

Guide was very knowledgeable and good but long drive .for the amount of time we spent there . Would of been better for us to went back to Florence from there instead of going back to senna then to Florence the next day

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tuscan Countryside Cooking Experience
Private Tuscan Countryside Cooking Experience
Italy

The class was wonderful. But getting there and back was a little tricky because it was 40 minutes from the city. So a little pricey to get there and back . A little disappointed that the staff left us there as it was getting dark and our ride had not arrived yet knowing our phones didn’t work to call with in the country.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Depart Italy
Depart Italy
Italy
Quality of Experience
Private Borghese Gallery Visit
Private Borghese Gallery Visit
Rome

Our guide was wonderful and very knowledgeable . It was my birthday and she even gave me a small gift.

Quality of Experience
Guides, Drivers and Staff
Private City Walk with Michelangelo's David
Private City Walk with Michelangelo's David
Florence

Was great the guide planned a few special stops for us that catered to our likes .

Quality of Experience
Guides, Drivers and Staff
Private Family City Highlights by Golf Cart
Private Family City Highlights by Golf Cart
Rome

A great way to see and learn about the city

Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Venice Exploration
Self-Guided Venice Exploration
Venice

A beautiful city

Quality of Experience
Day Trip to Cinque Terre
Day Trip to Cinque Terre
Florence

The driver was great and made the trip seamless. Took us to the city’s told us a little about it and gave us time to explore on our own the we moved on .

Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Siena Exploration
Self-Guided Siena Exploration
Italy

A great city and lots of restaurants and sights to see . The streets can be a little confusing easy to get turned around and be going the wrong direction when you get off the main streets .but that added to the adventure

Quality of Experience
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Rome

Guide was great and moved us right along in spite of it being very crowded

Quality of Experience
Guides, Drivers and Staff
Evening Trastevere & Jewish Ghetto Culinary Walk
Evening Trastevere & Jewish Ghetto Culinary Walk
Rome

The guide was good and a great way to see the city at night. But the food was ok not quite what I thought but a good experience.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Oct 29, 2026
Teresa, I sincerely appreciate the detailed feedback for each part of your adventure! I hope it was an amazing experience overall! I'm so happy to hear that you enjoyed your time in Italy and that our team was able to help navigate the bumps along the way. It’s wonderful to hear that you enjoyed your guides, especially the special touches that made your experiences memorable, from your birthday at the Borghese Gallery to the personalized stops in Florence. I also appreciate your feedback... Read more

Teresa, I sincerely appreciate the detailed feedback for each part of your adventure! I hope it was an amazing experience overall! I'm so happy to hear that you enjoyed your time in Italy and that our team was able to help navigate the bumps along the way. It’s wonderful to hear that you enjoyed your guides, especially the special touches that made your experiences memorable, from your birthday at the Borghese Gallery to the personalized stops in Florence.

I also appreciate your feedback regarding the transportation and coordination for your cooking class - that's very concerning and disappointing for me to hear about, but it will be addressed with our partner, and won't happen again. I also thank you for sharing about the long drive during your Tuscany day trip.

Your feedback is valuable and helps us continue improving the experiences we create for our travelers. It was a pleasure helping plan your trip, and we would love the opportunity to help you plan another adventure with kimkim in the future!

Best,
Alex & the kimkim team