Barcelona to Nice
France
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Feb 3 - Feb 9, 2026
All of our excursions and guides were amazing. The hotels were well situated for the sites we were seeing. Having all the train tickets booked in advance was fantastic and their timings were great. The only negative on our trip was the night hotel staff at the Aragon hotel in Carcassonne. During our tour of the walled city we noticed that only a couple of stores / cafes were actually open even though the internet listed large numbers of restaurants as open. For this reason we asked the lady at the hotel reception desk if she could assist in calling some nearby restaurants to see if any were actually open for dinner. The lady declined to assist and said you’ll just need to go by yourself to see if they are open. Without phone service or transportation we couldn’t easily get to these places to see if they were actually open. This level of customer service sucks. Hotels being booked though Kim Kim should be prepared to assist travelers staying with them and have a list of open restaurants or make calls to verify if a place is actually open for dinner.
Hotel Reviews
Hotel was clean but night desk person was not helpful. She would not assist us in calling some restaurants to see if they were actually open given it was the off season. Instead she said you’ll need to go to them to see if they are open. The internet showed all restaurants as open but in reality very few actually were. Without phone service or transportation it was not possible to just go by places to see if they were open. In all of my travels this is the only hotel that I’ve been to where they wouldn’t assist us in finding a place to eat. Poor customer service!
Activity Reviews
We are delighted to hear that you enjoyed the excursions, the guides, the hotel locations, and the train logistics. We know how important smooth connections and well-timed travel are, and we are glad this part of the trip worked well for you. We are, however, very sorry to read about your experience with the night staff at the Aragon hotel in Carcassonne. We fully understand how frustrating this situation... Read more