Working with Mohamed and Said through kimkim ...
Morocco | Oct 17 - Oct 27, 2022

L
Lisa K.
Canada | Reviewed on Oct 28, 2022

Working with Mohamed and Said through kimkim to plan our trip to Morocco was seamless. They answered our (many) questions promptly and went out of their way to accommodate all of our itinerary changes and special requests - both before we left and once we landed.

We travelled to Morocco for 12 days and covered a lot of ground! The highlights were definitely seeing the sand dunes in Merzouga as well as the beautiful cities of Chefchaouen, Fez, and Marrakesh. At each of our locations, Mohamed and Said arranged for us to stay in spectacular riads, specifically in Chefchaouen and Skoura and the amazing Hotel de Arabe in Marrakech whose hamam was beyond!

Most importantly, our trip would not have been the same if not for our AMAZING driver Ilyace. Throughout our 12 days together he was an absolute pleasure; quite apart from being the world’s smoothest driver he is kind, engaging, informative, has a huge heart and a great sense of humour.
He shared a lot of interesting information about the country, answered our countless questions about all things Morocco and was incredibly accommodating and flexible when we wanted to make impromptu stops, spend more or less time at different places.

Thank you Ilyace, Said and Med for all you did to make this such a great trip!!!

Hotel Reviews
Mövenpick Hotel Casablanca
Casablanca

Front desk staff was pleasant, the room was clean and bed comfortable but this hotel, that aspires to look modern - is dark and dim. Rooms are spacious but plumbing was poor (sink barely drained) and tbh, in 2022 no hotel room should have carpeted floors. When we arrived in the early evening (after a long day of driving) we were told that we could get something to eat on the rooftop patio. This turned out to be essentially a smokers lounge with a pool - positioned in the middle of the patio - empty of water. Location is central. Hotel lobby and rooms were heavily scented.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Dar Mounir
Chefchaouen

This Riad and its grounds were incredibly beautiful. Unlike many other accommodations in the city it is located up on the hill with unreal views of Chefchaouen. No need to go for a hike elsewhere to see the sunset or sunrise! So, if mobility is an issue this is not the place to stay. There are about 150 stairs up to the Riad - but the view is well worth it. Rooms are sumptuously decorated and large and have amazing balconies that look out to the city. Restaurant was delicious.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ksar El Kabbaba
Skoura

The grounds of this hotel, are like like something out of a magazine. Every imaginable kind of fruit tree grows around a lovely, oversized, pool in the center of the massive garden. Rooms are comfortable, clean and have lovely touches but a little tired. As we only stayed overnight (arriving late in the evening and leaving early in the morning) we were only sorry that we did not have a chance to stay longer, to spend time in the gardens and make use of the Riad’s lovely hamam and pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

Beautiful setting and incredible hospitality by our hosts at Tziri. In the evening we sat around the campfire with our host and had wonderful conversations with him about Berber culture, history and traditions. Breakfast and dinners were delicious and the “glamping” accommodations were lovely. Views of the desert were fantastic - scenery was beyond.

Authenticity & Character
Our host was phenomenal.
Location
Staff
Cleanliness & Comfort
La Maison Arabe Hotel
Marrakech

This was by far my favorite hotel on our trip. The maison is spectacular. Service is top notch and comparable with any five star hotel anywhere. Despite its size, hotel has a very personal, warm approach, and excellent staff who go out of their way for hotel guests. Facilities are beyond beautiful and the breakfast - served in a gorgeous courtyard - was fantastic. Rooms are large and bed was the most comfortable one of our trip (ditto the uber-cushy slippers and robes). I waited until we got to this hotel for my hammam and it was well worth the wait. The hammam is gorgeous, and the treatment heavenly. Yes, I’m gushing, but this hotel is gush-worthy.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Chbanate
Essaouira

We LOVED this Riad. While we stayed at several beautiful places on our trip, Samina, Greggy and the rest of the staff at Riad Chbanate were beyond wonderful. Personable and kind, they made us feel incredibly welcome - just like family. For breakfast, there is no menu, just the hosts, asking what you would like to eat and accommodating any and all requests and restrictions. Homemade breakfasts made in the kitchen (open for all to see on the main floor - just like home - what could be better?!) To boot, staff made excellent resto suggestions and very generously invited our two adult sons to join us for breakfast ( who were staying at a nearby hostel)! Rooms are spacious, immaculate, beautifully decorated and have fantastic bathrooms with huge tubs and showers. A very special place - and definitely our favourite Riad of the vacation.

Authenticity & Character
Location
Staff
Staff were AMAZING! Samina, thank you again for your kindness.
Cleanliness & Comfort
Riad El Yacout
Fès

Average Riad - quite outdated and worn. Staff were fine - not overly friendly. Rooms are spacious, food was average.

Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Journey of Colours: Roman Ruins of Volubilis, Moulay Idriss & Meknes
Journey of Colours: Roman Ruins of Volubilis, Moulay Idriss & Meknes
Morocco

The Roman ruins were worth and quick stop. While our time in Meknes was short (as it seems most of the city is “under construction” til 2023) we did see the impressive Mausoleum of Moulay Ismail.

Quality of Experience
Guides, Drivers and Staff
Transport
As stated, previously, our driver was consistently fantastic
Transfer to Skoura via Todra Gorge & Rose Valley
Transfer to Skoura via Todra Gorge & Rose Valley
Morocco

Once again, our driver was fantastic and made a long day of driving interesting and entertaining. Ultimately this day’s itinerary was packed and way too full. Ultimately we decided to not go the Rose Valley as this would have taken us far out of our way and caused us an even longer day in the car.

Quality of Experience
Guides, Drivers and Staff
Ilyace was fantastic.
Transport
Serenity Unleashed: Indulge in a Tranquil Hammam & Spa Experience
Serenity Unleashed: Indulge in a Tranquil Hammam & Spa Experience
Morocco

Fantastic experience. Staff were kind and sensitive and an excellent hamam experience. Setting is phenomenal - spectacular.

Quality of Experience
Fes Unveiled: Unravel the Riches of Morocco's Ancient City
Fes Unveiled: Unravel the Riches of Morocco's Ancient City
Fes

Trip of the Médina was excellent. Our guide was very nice and a great source of information.

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver Ilyace was fantastic throughout our trip.
Jewish Heritage Tour of Fez
Jewish Heritage Tour of Fez
Morocco

While our guide was quite knowledgeable about Fes and the Médina, his knowledge of Jewish history was very basic information which we could have read about independently.

Quality of Experience
Guides, Drivers and Staff
Guides should be assigned that have specialized knowledge of Jewish history and Jewish terminology.
Transport
Throughout our trip, our driver Ilyace was fantastic
Transfer to Erg Chebbi desert via the Middle Atlas Mountains
Transfer to Erg Chebbi desert via the Middle Atlas Mountains
Morocco

This was a very long trip and our driver Ilyace was Phenomenal throughout. Not only was he very knowledgeable about the landscape and history but he regularly pointed out interesting facts about the local people, the landscapes, traditions and locations which made a long day quite wonderful.

Quality of Experience
Guides, Drivers and Staff
Transport
Ilyace was Wonderful
Mystical Marrakesh: Unveiling the Allure of Morocco's Vibrant Jewel
Mystical Marrakesh: Unveiling the Allure of Morocco's Vibrant Jewel
Marrakesh

Marrakesh is an amazing city but our guide, Hannan, was not. While she was nice, Hanan lacked enthusiasm and was not engaging. Having her as a guide did not add much value to our day of touring. Disappointing.

Quality of Experience
See above.
Guides, Drivers and Staff
See above.
Majorelle Gardens Guided Visit
Majorelle Gardens Guided Visit
Marrakesh

Line ups for tickets are long and tourists should go early. Know that you can get tickets to enter the gardens both at the gardens and at the YSL museum entrance.

Quality of Experience
Transport
Tasting Marrakesh: A Private Gastronomic Adventure
Tasting Marrakesh: A Private Gastronomic Adventure
Marrakesh

It would have been nice if our guide, Hanan, had asked us for feedback about the food we had eaten since we had arrived, and/or what we were interested in eating, or trying. Essentially, they were a set number of stops in the Medina which she had planned in advance, and much of the food we had during the “tour” we had already eaten during our time in Morocco. There was only one “stop” (of five) that was a unique and tasty experience. One example: our guide stopped at a bakery and selected a number of cookies for us to eat. When I saw what she was doing, I went into the bakery, and asked about some of the items, but at no point did she ask me for input or if I thought there was anything we wanted to try. Similarly, she was aware that we had drank fresh juices earlier in the trip but still ended the tour with a trip to the juice counters - as this was something she had decided in advance we were going to do. It felt very routine and impersonal.

Quality of Experience
Food
See above.
Guides, Drivers and Staff
The guide lacked enthusiasm and most importantly should have asked for input.
Essaouira to Casablanca via Eljadida & Safi Coastal Route
Essaouira to Casablanca via Eljadida & Safi Coastal Route
Morocco

This was a long day of driving - and while scenic, much longer than the 4.5 hours described. Ultimately, we decided to divert from the scenic coastal route and take the highway to Casablanca to save additional hours of driving. Also, it would have been helpful for Said or Mohamed to have planned a place for us to stop for lunch as Options were very limited in this regard and ended up consuming yet more time. Despite it all, our driver was fantastic throughout.

Quality of Experience
Mohamed and Said should have scopes out a location for lunch in advance as this was very challenging.
Guides, Drivers and Staff
Transport
As mentioned throughout these reviews, we loved our driver. This was an incredibly long and stressful day of traveling - and throughout the journey Ilyace was always “on his game” and highly professional.
Transfer to Marrakech via Roses Valley, Ouarzazate & Aït Benhaddou
Transfer to Marrakech via Roses Valley, Ouarzazate & Aït Benhaddou
Morocco

While the Roman ruins are worth a quick stop, it was the visit to ait benhaddou which was excellent. Inside the kasbah is an excellent museum which should not be missed. This was not outlined in our travel itinerary, and we discovered it on our own.

Quality of Experience
See above.
Guides, Drivers and Staff
As stated, previously, our driver was consistently fantastic
Transport
See above
Coastal Beauty Awaits: Transfer from Marrakech to Enchanting Essaouira
Coastal Beauty Awaits: Transfer from Marrakech to Enchanting Essaouira
Morocco
Quality of Experience
Kk
Guides, Drivers and Staff
Transport
As stated, previously, our driver was consistently fantastic
Local specialist: Mohamed El Asely
Mohamed
Mohamed El Asely
Local specialist in Atlas Mountains | Replied on Oct 30, 2022

Hi Lisa,

Thanks for your great 5-star review, it's highly appreciated.

We are so thrilled to learn that you had a great holiday in our fabulous country and we made your journey unique and memorable. Receiving such positive reviews makes our day and pushes us forward to keep providing our guests with top-notch services. I will pass on your awesome feedback to our team and your driver Ilyace in particular.

Thanks again and looking forward to having you again in our country.

Best Wishes,
Mohamed