Great trip to Osaka and Kyoto
Japan | Feb 9 - Feb 13, 2024

Kevin C.
Singapore | Reviewed on Feb 14, 2024

We had the privilege of having 2 different guides for different days, Shu and Dennis were both incredibly friendly, knowledgable, and accomodating. Guides provided facts and knowledge about the various planned stops on our trip as well as general local info about Japan. Behind the scenes Sandy was a great coordinator and helpful every step along the way. The level of service from KimKim is great. We hit an issue due to a technology failure, but the team fixed everything quickly and were very professional.

Local specialist: Sandy Ren
Sandy Ren
Local specialist in Japan | Replied on Feb 16, 2024

Dear Kevin,

Thank you so much for sharing your memorable experience with us. We're delighted to hear that you enjoyed the services of our guides, Shu and Dennis. It's wonderful to know that they provided you with valuable insights about the planned stops and Japan in general.

We're pleased that you found our level of service to be great overall.Sorry for the unexpected technology failure again and thanks a lot for your kindness and understanding.

We look forward to serving you again in the future.

Best regards,