Iceland Adventure
Iceland
|
Jun 30 - Jul 8, 2018
A
Alexandra L.
Atlanta, GA
| Reviewed on Jul 17, 2018
Overall the trip was great. We loved Iceland. The printed book that was given to us had several errors. For instance, a waterfall recommended for us to see was listed on two days. It was a clear mistake but confusing for me at first. Also, one night there was a hotel listed in the written part of our itinerary but there was a different hotel listed on the back. Errors like this are unacceptable to me. I also could have used a phone call immediately prior to departure to walk me through everything. Our point of contact was responsive so can't fault her for that. Our trip turned out great but I don't think I would recommend your service. I'm a neutral supporter.
Sotiria Prodromiti
Local specialist in Reykjavik
| Replied on Jul 21, 2018
Hi Alexandra,
Thank you for taking the time to review your trip here in Iceland, I am very happy to hear that you enjoyed your trip! I am sorry that you were not as happy with the description in the final itinerary and I apologize for the confusion regarding the hotel, I must have failed to change it when the change of accommodation was made. However, I have been reviewing the itinerary and I could not figure which waterfall was suggested twice.
Regarding the phone call, we don't usually...
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