acatama trip - Oct 7 - Oct 18, 2019

Traveler: lawrence p. - Local specialist: Mery Morelli

Edwuardo was good, at times a bit condescending. I think he needs to show more background info on the trips he guides in other words plants and animals. Trips were to short. Back to the hotel by 14:00. I paid a lot of money not to have short days. On one day we did the geyser basin plus the 10km hike that was to be schedule the next day. back to hotel by15:30. because of this I pointed out to my guide that I had an empty day. We ended doing a hike up this volcano. Again back early. Your rep. Santiago should have met me, not talk on the phone and give me a number to contact. You should REALLY stress with your clients in Chile not to lose their PDI and were to get a replacement. This will avoid challenges I had to put up with hotel manager in San Pedro(19% surcharge on hotel cost if I could not get one by the end of my stay)

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Mery Morelli, local specialist, responded to this review:

Hi Lawrence!

Thanks for your feedback!

Say Hueque stands out as a leader in local operator for more than 20 years, and our main goal is to create and to offer to our passengers a personal and authentic Experience.
According your request, we arranged 10 days trekking in San Pedro de Atacama, with one of our best guides in the area, Eduardo.
From our side we worked hard to do everything humanly possible for giving you the chance to have a memorable experience in our beautiful South America.... read more

Hi Lawrence!

Thanks for your feedback!

Say Hueque stands out as a leader in local operator for more than 20 years, and our main goal is to create and to offer to our passengers a personal and authentic Experience.
According your request, we arranged 10 days trekking in San Pedro de Atacama, with one of our best guides in the area, Eduardo.
From our side we worked hard to do everything humanly possible for giving you the chance to have a memorable experience in our beautiful South America. We really care, and it is our main concern, your opinion. So, of course, we highly appreciate you take the time to write to us.
I will give your feedback to our local supplier, to work in improve their experience in the area.

Regarding PDI, I sent you the copy same day that you lost it, thanks that our support team 24x7 it is always ready if a problem arises and we support operationally and in logistics in all destinations during your trip.

I hope that among this, you have had a great time in Chile!
I remain at your disposal for any other comment,
Warm Regards,
Mery