Sri lanka private tour, Sri Lanka - Mar 3 - Mar 14, 2019

Traveler: Ken Y. - Local specialist: Sandun Jayasundara

We had a wonderful, nearly two week, experience traveling around Sri Lanka with the help of KimKim and Sandun. The star-ratings would have easily been fives except for the following:
1. While tour operators have to rely on the competency of the guides assigned to clients, the initial guide assigned to us was clearly unacceptable due to his lack of timeliness, his inadequate preparation and organization, and his lack of honesty. To the credit of Sandun, once we brought our concerns to his attention, he immediately changed our guide. Our new guide, Denver, was one of the best guides we have ever had -- anywhere -- and we have traveled throughout the world. As a result of the inadequacy of the first guide we were, disappointingly, unable to enjoy all of the sights in Anuradhapura.
2. A suggestion for future, similar tours. We enjoyed the train ride from Kandy to Hatton, but suggest that the ride be from Kandy to Nuwara Eliya. From Hatton we were driven to our extraordinary accommodations at Tea Trails. But, in order to see the sights in Nuwara Eliya we would have been required to drive 2-3 hours (each way) the next day from Tea Trails (our only full day at Tea Trails) to Nuwara Eliya. Had we taken the train from Kandy, through Hatton, to Nuwara Eliya we might have been able to see the sights in Nuwara Eliya following the train ride, and on our way to Tea Trails, and then spend the full next day at Tea Trails without missing sights in Nuwara Eliya.

Overall, the itinerary was well planned and the lodgings were excellent. And our guide, Denver, as explained earlier, was the best ever. He has a patient temperament; is well-organized; has excellent driving skills; is friendly, humorous, and full of wonderful stories. And Denver is fully knowledgeable and an able teacher. We thank Denver, and Sandun, for making this trip such a worthwhile and, overall, enjoyable experience.

Sandun Jayasundara profile photo
Sandun Jayasundara, local specialist, responded to this review:

Hi Ken,

Thank you so much for taking the time to write the review. I am so sorry the initial guide did meet your expectations and happy to have changed him immediately. Denver would be greatly encouraged to see your comments. Thanks for your suggestion and really make sense and apologies if any inconveniences occurred.

Finally, I am so glad to hear that you a great time on our little island. Please pass your great experiences to your family and friends and if you ever want to visit Sri... read more

Hi Ken,

Thank you so much for taking the time to write the review. I am so sorry the initial guide did meet your expectations and happy to have changed him immediately. Denver would be greatly encouraged to see your comments. Thanks for your suggestion and really make sense and apologies if any inconveniences occurred.

Finally, I am so glad to hear that you a great time on our little island. Please pass your great experiences to your family and friends and if you ever want to visit Sri Lanka contact me again and it would be my pleasure to assist you. Wish you all the best!

Best Regards,
Sandun.