Thailand & Cambodia Trip exceeded expectations
Thailand | Apr 7 - Apr 19, 2024

Felice
Felice Z.
Torrance, CA | Reviewed on Apr 21, 2024

There was an issue in the itinerary, which I figured out 5 days before the trip, that required Kelly to reschedule the Bangkok portion. She immediately responded to my message and reworked that portion of the trip; handling an issue promptly is so important. In spite of that last minute needed itinerary change, we loved every activity that Kelly planned and had an absolutely amazing time.

Each guide was amazing. Nam, Kate, and Feng were immensely knowledgeable, caring, fun, organized, and kind. They were able to answer literally anything we asked and constantly made sure we had plenty of water and were well cared for. Jon and his family at the Raunkaew-Yanon Family Home for the cooking class and culture experience welcomed us into their home and taught us so much. It was a beyond incredible experience. Chi Chi at the Elephant Nature Park was knowledgeable, fun, and a sweetheart. Lily who only transported us from and to the Bangkok airport on our last night and day was caring and sweet.

The activities and guides exceeded our expectations. We highly recommend Kelly for putting together the itinerary and setting up all of the activities and guides. The guides from the company in Southeast Asia were outstanding A++.

Hotel Reviews
Lancaster Bangkok Hotel
Bankok

Absolutely exquisite hotel. The rooms are lovely. The pool is beautiful. The restaurant menu is so good. The morning buffet breakfast was incredible. The gym had everything and there is a beautiful sauna and stream room. Only issue is the location is not great so we did not go outside the hotel when we works get back after our activities. But the hotel was so amazing that this was fine with us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
RatiLanna Riverside Spa Resort
Chiang Mai

Hotel was incredible. Room beautiful. Massages were outstanding. We did that twice. Breakfast buffet was amazing. Pool was gorgeous and pool bar was great. Restaurant for dinner and the buffet breakfast was outstanding.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
FCC Angkor by Avani
Siem Reap

Hotel was certainly 5-star for Cambodia, but more like 4-star for more developed countries. Food was good, but not amazing…same each day. Room was small for a 5-star hotel. The lobby and restaurant bar were outage so there was no inside seating to get away from the heat. Pools were small, but warm water, such was nice. There was a singer or dance group each evening which was nice. Located on the river, which was also nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Full Day Maeklong Railway Market and Damnoen Saduak Floating Market
Bangkok

These two activities were so unusual and fun. The railway market was a blast. The floating market was such an unexpected treat. We had fun buying different things.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Historical Ayutthaya Tour from Bangkok
Full Day Historical Ayutthaya Tour from Bangkok
Thailand

We loved each temple and site we visited. Nam was so knowledgeable and took such great care of us.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Grand Palace and Wat Phra Kaew Tour
Half Day Grand Palace and Wat Phra Kaew Tour
Bangkok

The Grand Palace was beautiful and exquisite.

Quality of Experience
Guides, Drivers and Staff
Transport
Overnight Stay at Elephant Nature Park (day 1) (Join-in Basis)
Overnight Stay at Elephant Nature Park (day 1) (Join-in Basis)
Chiang Mai

Elephant Nature Park is so special. Their treatment of the elephants is purely ethical. We learned so much. Overnight experience is a big recommend. Food is same each day and cafeteria quality only. I had a health emergency after dinner after all staff were gone. There was no mention in the introduction of what to do in an emergency. There should be accessible staff on site 24/7 who have first aid training and supplies. I got dizzy and my speech was slurred. It took 30 minutes for us to talk to an RN in the United States. Likely my blood pressure dropped from the heat. I could have been given electrolytes and some basic care. Chi Chi was an amazing guide!!

Quality of Experience
Lack of staff 24/7 is huge safety issue
Food
Guides, Drivers and Staff
Staff were amazing; however lack of staff 24/7 is an issue.
Transport
Overnight at Elephant Nature Park (day 2) (Join-in Basis)
Overnight at Elephant Nature Park (day 2) (Join-in Basis)
Chiang Mai

Chi Chi was so great. We loved our experience with the elephants. Per Day 1 review, huge issue that there is not available staff and first aid 24/7.

Quality of Experience
Same comments about lack of 25/7 staff on site and first aid
Food
Guides, Drivers and Staff
Transport
Full Day Chiang Mai City Tour with Monk Chat
Full Day Chiang Mai City Tour with Monk Chat
Chiang Mai

Kate is awesome! Knowledgeable and caring. We really enjoyed each site visited. Rickshaw was fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Half day Buatong Waterfall
Half day Buatong Waterfall
Chiang Mai

So fun!

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Fun Cooking Experience With a Local Lanna Family
Half Day Fun Cooking Experience With a Local Lanna Family
Chiang Mai

This was such a beautiful surprise. SO much more than coming. Learn about Lanna history and customs. Walk through property to see the exotic trees and learn. Meet generations from the family.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tour to Angkor Thom and Angkor Wat
Full Day Tour to Angkor Thom and Angkor Wat
Siem Reap

Feng is so incredible. He shared not only any Cambodian history and Buddhism but shared his personal moving story. We loved our time with him. He took such good care of us. The sites were gorgeous.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Tour to Banteay Srei and Ta Prohm
Full Day Tour to Banteay Srei and Ta Prohm
Siem Reap

Beautiful sites!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Half Day Tonle Sap Lake Tour
Half Day Tonle Sap Lake Tour
Siem Reap

Very moving experience as the people living here have such awful living conditions and extreme poverty.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Kelly Lu
Kelly
Kelly Lu
Local specialist in Bangkok | Replied on Apr 24, 2024
Dear Felice, Warm greetings from Kelly.Thank you so much for sharing your wonderful experience. It's so delighted to know that
Despite the last-minute changes, you thoroughly enjoyed every activity and have enjoyable and amazing time in Japan.
Your praise for each guide you encountered is wonderful to hear. Nam, Kate, Feng, Jon, Chi Chi, and Lily all contributed to making your trip memorable with their knowledge, care, and warmth. We're thrilled that the activities and guides exceeded... Read more

Dear Felice,

Warm greetings from Kelly.Thank you so much for sharing your wonderful experience. It's so delighted to know that
Despite the last-minute changes, you thoroughly enjoyed every activity and have enjoyable and amazing time in Japan.

Your praise for each guide you encountered is wonderful to hear. Nam, Kate, Feng, Jon, Chi Chi, and Lily all contributed to making your trip memorable with their knowledge, care, and warmth.

We're thrilled that the activities and guides exceeded your expectations, and we appreciate your high recommendation for our itinerary planning and coordination.

We are so sorry to know what happened with the health emergency you experienced and thanks a lot for your advice there should be accessible staff on site 24/7 who have first aid training and supplies. We have forwarded this to the hotel management and are hopeful that they will take steps to address and improve this issue.

Thank you again for sharing your detailed feedback, and we're delighted that you had such a fulfilling and memorable journey throughout Southeast Asia.

Wish you more wonderful adventures.

Best regards,
Kelly