How Does Kimkim justify the 100% Markup it Charges?
Portugal | Jul 1 - Jul 10, 2025

K
Kiran G.
San Jose, CA | Reviewed on Jul 17, 2025

My wife booked this trip and was really happy working with Tiago on the planning. Where I was not happy is with the price. I am a well travelled person and used to planning my own trips but since we were short on time and my wife had read the Kimkim reviews I let her go ahead and make the booking with Tiago.

I think it is well established that Kimkim does not offer any pricing transparency. This should be a big red flag from the beginning. I don't mind paying a markup for the service they are offering but I want to know what that markup is.

After getting the receipts from our hotels and talking to the vendors for the activities Tiago planned for us I estimated that half the cost of the trip was going to Kimkim which is insane. The positives are that Tiago's recommendations were really good, he responded quickly to our messages on the trip and detailed travel booklet was really helpful.

Was it worth the cost? Only you can decide and for people that want a concierge service then this is a good option and Kimkim has clearly found a niche market that works for them. But the lack of transparency on pricing as raised by many people will stop me from using them again. It's a good concept but I don't believe that it is worth that kind of premium.

Activity Review
Port Wine Tasting Tour
Port Wine Tasting Tour
Porto

Pretty good detailed walk through of the history behind port and Ferriera. Lots of port to taste at the end!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Tiago Filipe
Tiago
Tiago Filipe
Local specialist in Lisbon | Replied on Jul 23, 2025

Dear Kiran,

Thank you so much for your review.

I'm glad you enjoyed your trip overall and that you found my recommendations and hints helpful.

It was a pleasure having you here and I only regret that we didn't get to meet in person...

Al the best,

Tiago