Family Trip to Costa Rica, 10 travelers
Costa Rica | Jun 15 - Jun 22, 2025

B
Brian R.
Los Angeles, CA | Reviewed on Jun 26, 2025

overall, we had a fantastic trip. But, since you are asking, i will provide some feedback....
1. Bus transfers from Airport to Hotel Manoa, from Hotel Manoa to Captain Suiza Hotel and from Captain Suiza back to Airport: Drivers were great, friendly, and safe. Busses were clean and comfortable, and, the wi fi was a nice touch. My only comments on the transfers is that they should really have some waters and trash receptacles or bags for trash. But, otherwise, the transfers were great.

2. Hotel Manoa: the grounds were immaculate, the staff friendly, we loved the swim up bars in the pools and their daily happy hours. The rooms were really not great. very dated and beds were not very comfortable. The rooms really need a "refresh". and, the spa had no working jets.
3. Hotel Capitan Suiza: we loved these rooms, the grounds, and, the staff were very nice. Based on what we saw of other hotels in our area, this hotel seemed to look the nicest.
4. KimKim: was a pleasure working with your team, the calls we had prior to departure were helpful and informative.

Local specialist: Adam Gomez
Adam
Adam Gomez
Local specialist in kimkim HQ | Replied on Aug 19, 2025

Brian,

It was such a fun planning process from beginning to end! Fun to hear that you had a great experience with the private transfers and drivers for your group of 10! 🙌 Totally understand the need to have water bottles on the long drives.

Thank you for the information regarding your hotels—this is great information and insight for future travelers. It's nice to see you enjoyed the grounds and the friendly staff.

It was a pleasure working with you and chatting through the platform and phone calls! 😀

I will happily plan another trip for you! :)