The trip was well organised, the coach was al...
Morocco | Sep 16 - Sep 25, 2023

A
Akhlaq R.
United Kingdom | Reviewed on Sep 27, 2023

The trip was well organised, the coach was always on time at the hotel, the driver was excellent, out guide Nooruddin was excellent. Said who was the back bone was extremely helpful and he went an extra length to make it sure that the trip ran smoothly, Said organised the services at the hotel well in advance, he always had a smile on his face even in difficult situation. The other helper on the coach like Hasan and Mohammed were also great. The other guide Ayub needs more practice and would be polished in the days to come.

I would recommend their services to any one who is planning to take a trip to Morocco. It was value for money.

The only improvement I would suggest is that the locally hired guides had vested interest in the local shops and they took us to various shops on the walking trip which was not ideal. They should be impartial and should show us the places that were of significant and walking around the shops in which they had made contract to bring tourists.
Overall the whole trip was excellent right from the start of booking till the end when we were drop at the airport on our flights to go home.

Hotel Reviews
Mövenpick Hotel Casablanca
Casablanca

Very nice hotel with all the facilities, rooms were fine, centrally located. Breakfast was excellent.

Authenticity & Character
Excellent.
Location
Centrally located with facility to take a tram or walk around.
Staff
Very helpful staff always had a smile on the face.
Cleanliness & Comfort
Clean environment, room were nice and clean.
Hilton Garden Inn Tanger City Centre
Tangier

Very nice hotel, clean with all the necessary facilities.

Authenticity & Character
Excellent.
Location
Centrally located, could walk to near by shops, train station.
Staff
Very nice and helpful staff.
Cleanliness & Comfort
Rooms were of big size with all the facilities.
Barceló Fès Medina
Fes

Rooms were not up to the standard, no iron, no arrangement for coffee in the room, no minibar in room, lift did not work when we were leaving. Breakfast arrangement was excellent, swimming pool looked very nice. Staff was very helpful and nice.

Authenticity & Character
The rooms needs redecorating and to provide the necessary facilities.
Location
Location cannot be changed.
Cleanliness & Comfort
Very nice and helpful staff.
Desert Luxury Camp Erg Chebbi
Merzouga

The huts had all the minimum facilities, good environment. I was not expecting such a good arrangement in the middle of a desert.

Authenticity & Character
All the basic minimal facilities were there in the middle of desert.
Location
Very nice.
Staff
Good staff.
Cleanliness & Comfort
Nice and clean with hot water available.
Riad Du Ciel Marrakech
Marrakech

Very nice hotel, clean, good size rooms with tea, coffee in the room, minibar available, beds were nice and clean. Toilet and shower was excellent. Nice swimming pool. Breakfast facilities were excellent. Everything was superb. Excellent hotel.

Authenticity & Character
Excellent.
Location
Centrally located to all the attraction and food places.
Staff
Very helpful staff.
Cleanliness & Comfort
Nice and clean.
Local specialist: Abdellah El Asely
Abdellah
Abdellah El Asely
Local specialist in Marrakech | Replied on Sep 28, 2023
Hi Akhlaq, Thank you for taking the time to share your feedback on your recent trip to Morocco. We are thrilled to hear that you had an overall excellent experience with our services, and we greatly appreciate your detailed review. It's wonderful to know that you found the trip well-organized and that the coach was always punctual. We take pride in our team's dedication, and we're delighted to hear that our driver and guide Nooruddin exceeded your expectations. Your kind words about Said... Read more

Hi Akhlaq,

Thank you for taking the time to share your feedback on your recent trip to Morocco. We are thrilled to hear that you had an overall excellent experience with our services, and we greatly appreciate your detailed review.

It's wonderful to know that you found the trip well-organized and that the coach was always punctual. We take pride in our team's dedication, and we're delighted to hear that our driver and guide Nooruddin exceeded your expectations. Your kind words about Said and his exceptional efforts to ensure a smooth trip are truly appreciated. We'll make sure to pass on your compliments to Hasan and Mohammed as well.

We understand your concern about locally hired guides potentially having vested interests in local shops. Your feedback on this matter is valuable, and we will certainly take it into consideration as we strive to improve our services. Ensuring that our guests have an authentic and unbiased experience is a top priority for us.

We are grateful for your recommendation and are pleased to hear that you found the trip to be a good value for your money. We take your feedback seriously and will continue to work on enhancing our services.

Once again, thank you for choosing us for your journey through Morocco. We look forward to serving you again in the future, and we hope to make your next trip even more memorable.

Warm Regards
Abdel