Trip to Morocco - Dec 20 - Dec 31, 2018

Traveler: judy P. - Local specialist: Yassine Echcherki

First we were very pleased with our trip. This is our third one arranged by your company. We went to Croatia last summer and the last winter to Portugal. I'm going to divide my comments into two categories: The first will be the positives, the second will be some weaknesses.

Positives:
Everyone was punctual and right there to meet us and pick us up as scheduled.
Our driver, Nabil, who was with us the whole trip was exceptional. He was good humored and an exceptionally safe driver.
The cooking class that you scheduled us was terrific.
Our guide in Fez, Mohammed, was superb.
Our guide in Marrakech was very supportive and helpful, but he could have provided more information about what we were seeing. I did love that he added a trip to a Berber Village on our way to our hike.
We loved going to the desert. Riding a camel to the luxurious tent camp was a highlight of the trip.

Negatives:
The first night's accommodations in Fes were outstanding. The other riads were less pleasing due to the fact that we had signed up for four star accommodations. Since we one triple and one double room, we found them to be the same size with an extra bed thrown into the double which made it very tight. My understanding was that the Riads that we were booking would be giving us nicer than standard rooms when I questioned the travel agent about some of the very cheap prices which I saw online for the accommodations.
It would have been good to have received more information on the driving distances. Our third day was horrific and we were exhausted and irritable by the time we reached Fez. I wish the agent might have suggested that we skip Chefchalquin, although we loved it, as it was just too much driving.
I wish that we could have spent time in the Berber museum at Marjorelle Garden in Marrakech.
In retrospect, it would have been good to have more suggestions that would have made for a more relaxing trip. In the end, we canceled our accommodation in Eousoura (sorry for spelling) as it seemed to just far to go to the Casablanca Airport on the day that we would be leaving on an 8 hour flight home. We ended up going to Eousoura as a day trip from Marrakech. Our accommodations on our last night were paid for by us which was fine, but the riad, Riad Zanibar, was a bit rundown and it is a place that I would not have recommended. I understand that the last minute request probably had something to do with it.

Yassine Echcherki profile photo
Yassine Echcherki, local specialist, responded to this review:

Hello Judy,

Thank you for your detailed review of your trip. All your comments, positive and negative, are helpful and valuable to me. I am so happy to hear that you were pleased with your trip, and that both of your guides and driver were so exceptional! I will be sure to share your comments with them as they will greatly enjoy hearing it.

I do have to say that I am surprised and saddened about your feelings on some of your accommodations. I appreciate your opinions and will revisit them... read more

Hello Judy,

Thank you for your detailed review of your trip. All your comments, positive and negative, are helpful and valuable to me. I am so happy to hear that you were pleased with your trip, and that both of your guides and driver were so exceptional! I will be sure to share your comments with them as they will greatly enjoy hearing it.

I do have to say that I am surprised and saddened about your feelings on some of your accommodations. I appreciate your opinions and will revisit them myself to check the quality they are providing and to make sure that their cost is worth the star-rating that they advertise. It sounds like some of them have lowered their standards since we last used them. Also, thank you for your comments about the long driving distances on your trip. Unfortunately, some of it cannot be helped when traveling across an entire country, but I will be sure to be extra clear moving forward and provide more feedback when I believe there are too many days driving in a row.

Again, I so appreciate your feedback from your Morocco trip. We will be able to grow and become better with your help. It has been a pleasure working with you, Judy, and being able to welcome you and your family into my home country. I hope that we will be able to work with you again, and that I will see you back in Morocco in the future!

Warm regards,
Yassine