Hospitality, kindness and patience.
Guatemala | May 20 - May 28, 2026

Sammi
Sammi N.
Albany, NY, USA | Reviewed on Jun 04, 2026

Had a great time with everyone that I met, from the following :
Juli - our guide
Don Manuel - our driver
El Mono (Erwin) - Pacaya guide
Fernando and Oliverio!!!!
Karen worked with me and my sister about what we wanted to do and was very accommodating. I like change my trip itinerary like probably 5 to 6 different times but she was very patient and I told her what my budget was and she worked with me. She provided pretty much everything for me and spoke with me on WhatsApp to make sure that I had what I needed. From making sure that I made it safely to the next destination and to make sure that my driver was around.
I would highly recommend Karen and her team at Old Town. I am going to definitely book another mini trip with her for the volcano hike the big one Fuego.

Hotel Review
Hotel Casa Palopo
Panajachel

This place is like magical and majestic. You come here and you just feel like you're in some type of movie or dream. If everyone here is very nice and very hospitable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Explore Tikal National Park
Explore Tikal National Park
Guatemala

Oliver!!!!!!! What can I not say about this guy? He was very funny and he knows everything about the of history of TIKAL and the whole entire region. Very knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Karen González
Karen
Karen González
Local specialist in Antigua Guatemala | Replied on Jun 04, 2026

Sammi,

It was truly wonderful getting to know you and your sister! during your time in Guatemala. I honestly hope that the next time you visit, we can share an adventure together and hike one of our beautiful volcanoes! Acatenango is in the bucket list.

Thank you so much for taking the time to write a review and for your kind words. Your feedback is greatly appreciated it to us and inspires our team to continue creating memorable and meaningful experiences for our travelers. Until next time, my friend.

Hasta la próxima, amiga.