Shona Z

Japan | Apr 24 - May 8, 2025

Shona was very responsive to our requests and needs. She always acknowledged our questions and concerns within 24 hours, and provided relevant trip guidance, information and options in a timely manner. We went thru at least 4 iterations of our trip plan, and she patiently and methodically worked thru each of these iterations and tailored the trip to our complete satisfaction. And when we were in Japan she reached out to us almost every day via email (and messages on KimKim portal) to coordinate the various private tours on our itinerary, including transfers to and from airport and various train stations. It was indeed her care and attention to details, her promptness in responding to our queries, and her clear, concise, and courteous communication skills which made our trip hassle-free and our Japan trip very enjoyable and memorable!