Can't Imagine a Better Trip
Vietnam | Nov 4 - Nov 10, 2025

Chandra
Chandra G.
Newark, NJ | Reviewed on Nov 11, 2025

This was such an amazing trip. First of all, Lucy was incredible. Very responsive. Very helpful. She was always happy to answer my questions, even as I was trying to figure out packing. It was possible that with the storms going on we could have had major stress, but Lucy always was calm and informative, making us feel completely comfortable with all of our plans.
I usually plan my trips myself. Due to some stresses at home and work, I just wasn't in the mental space to try to figure out Vietnam. There just were so many options. So I reached out, hoping to get help. And I am so glad I did. I was able to just go with the flow. All of our local guides were super nice and kind. Our drivers were excellent. I learned so much about the history and culture of Vietnam. I definitely want to go back and would work with Lucy again.
My only advice when working with your KimKim guide - trust them. They are on the ground and see exactly what is going on. I could have cancelled and tried to rearrange our trip when there was the typhoon coming to Hoi An the first day we were supposed to be there (plus flooding earlier.) I was in constant contact with Lucy and she was able to give me the updates and we ended up keeping with the plans. And after a bit of high winds and rain the first day, everything cleared up. Trying to change the plan would have been really difficult and expensive, and when Lucy said she thought we'd be okay, we trusted her. And she was talking to Sam, our guide in the Hoi An region, who knew exactly what was going on. And so we kept with the plan and everything was great. Just having Lucy to help us navigate this whole thing was the most valuable part of the service.

Local specialist: Lucy Do
Lucy
Lucy Do
Local specialist in Vietnam | Replied on Nov 12, 2025
Hi Chandra! Lucy is here. Thank you so much for your kind words! I'm thrilled to hear you had such an amazing trip and that I could help make your experience in Vietnam enjoyable and stress-free. It means a lot to me that you felt comfortable and informed throughout the process, especially with the challenges posed by the storms. I completely understand how overwhelming it can be to plan a trip, especially to a place with so many options. I'm glad I could assist you in navigating that and... Read more

Hi Chandra! Lucy is here. Thank you so much for your kind words! I'm thrilled to hear you had such an amazing trip and that I could help make your experience in Vietnam enjoyable and stress-free. It means a lot to me that you felt comfortable and informed throughout the process, especially with the challenges posed by the storms.

I completely understand how overwhelming it can be to plan a trip, especially to a place with so many options. I'm glad I could assist you in navigating that and help you go with the flow. It’s wonderful to know that you enjoyed the interactions with our local guides and drivers, and that you gained insight into Vietnam's rich history and culture. Your kind words are a tremendous source of motivation for my team and me to strive for even better service for our clients.

Your advice about trusting the KimKim guides is invaluable, and I appreciate you sharing that experience. It’s always our priority to ensure our clients feel supported, especially in uncertain situations like that. I’m so glad everything turned out well for you!

If you ever decide to return to Vietnam, I would love to assist you again to explore even more of what this beautiful country has to offer. Thank you once again for your trust and feedback! Wishing you and Amine all the best & See you soon!