Amazing experience with Kim Kim - especially our advisor (Margoth!) and guide (Juan Manuel)
Colombia | Dec 23 - Dec 31, 2021

S
Sumi M.
Broad Ripple, IN | Jan 03, 2022

I want to preface this review by saying that I've traveled to almost 50 countries, so I've had my fair share of trip planners that I've worked with. Margoth has by far been the most efficient, professional, responsive, and thoughtful one I've ever encountered!

We just got back from a trip to Medellin last week. There were 8 travelers, all with different arrival and departure dates. Margoth seamlessly planned around each individual and crafted an itinerary that best fit our needs and numbers... read more

I want to preface this review by saying that I've traveled to almost 50 countries, so I've had my fair share of trip planners that I've worked with. Margoth has by far been the most efficient, professional, responsive, and thoughtful one I've ever encountered!

We just got back from a trip to Medellin last week. There were 8 travelers, all with different arrival and departure dates. Margoth seamlessly planned around each individual and crafted an itinerary that best fit our needs and numbers on any given day. We had a mix of requests for her - from adventure to food to relaxing days - she was able to meet them all, offering several suggestions that helped make the most members of our group happy. She always responded within a few hours of our requests (often much sooner), even over the holidays! There was never a time when I felt something would not be taken care of because we had that much trust in Margoth. She is amazing!

Beyond Margoth, the trip we took was so great , in large part because of our tour guide, Juan Manuel. His English is perfect - he was able to describe to us in detail about the history of all we were seeing, often bringing in vivid imagery to bring home his commentary. He was patient and helpful - from e-biking to waterfall hiking (where his patience was needed in spades!) to our various questions about everything - he could always be relied upon to help! There was one day our car had issues (small!), but he made up for them by getting another car ASAP. I could not have imagined a better guide for us on this trip.

Overall, we loved Medellin, and we are so happy that we used Kim Kim to book it. I researched thoroughly before choosing a trip provider, and we chose Kim Kim due to a combination of reasonable pricing, great offerings, and the responsiveness of Margoth. Thank you for a great trip!

Hotel Review

Sites

Medellin

Sites was good for our needs - we had three different families, so it was nice to have a common area to hang out in while in our rooms. The amenities were nice and clean and modern. The cleaning staff was amazing. We appreciated the on-site laundry and breakfast each morning. The pool and workout facilities were also good for our needs. The dinner at the hotel restaurant was fantastic! What we think could have been better: --Lighting - it was so dark everywhere. Some brighter lights would have added to the cheeriness of this place --Breakfast - we had to make a reservation to go down in the morning, but if we didnt let them know in advance, we would not get the timeslot we needed. We are used to being able to go down at anytime for an included breakfast, especially considering that the meal was the exact same, EVERY SINGLE DAY (no variation at all). --The elevator was very very slow, and there was only one on site. We often walked down or up the stairs to get anywhere. --All of the above wasn't a huge deal to us. We are not too picky when it comes to hotels, and we would not even complain about the above. But the biggest problem for this hotel was bad wifi. Only if you were in the lobby or floor 12 was it good. In our room (floor 6), our wifi came and went constantly. If it was connected, it was very fast. But for the most part, it rarely connected, and we could not even get 3G or LTE service, so we were often without internet for our entire stay. In nice hotels these days, to not have reliable wifi, especially for international travelers who don't have local phone plans, is tough.

Tips for future travelers

Do not stay here if you need reliable wifi

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review

'La Miel' Waterfall and Hike Tour

MedellĂ­n

So much fun to hike along the river, but not for the faint of heart!

Quality of Experience
Guides, drivers and staff
Local specialist: Margoth Rico
Margoth
Margoth Rico
Local specialist in | Jan 03, 2022

Dear Sumi,
Thank you for your kind words and comments, and it was a pleasure for all of us to meet you all and have you in Colombia. Thank you as well for taking the time to write this review, I really appreciate it. Your guide Juan Manuel had a great time with all of you and spoke highly about you. He called me today to make sure you had all arrived safely back home, and sends you his best wishes as well!
We really hope you come back to Colombia, and sending you my very Best Wishes for this year, Margoth