Good trip itinerary but a couple of mis-steps. - Nov 15 - Nov 24, 2019

Traveler: Catherine S. - Local specialist: Simon Hardy

I enjoyed the trip and tours arranged by kimkim. The hotels and guides were good with 2 exceptions - described below. I did not interact much with Simon so cannot provide comments on his service.
There are 2 things that were of poor quality however:
1. The hotel in Aux-du-Provence was not good quality. I also had a safety issue there, in that someone I did not know, tried to come into my room late at night. Also, my bathroom smelled bad and my refrigerator did not work. I would not stay at this hotel again.
2. The guide who took us to Monaco was not good. She was more focused on her personal activities and plans for later in the day. She provided minimal information on what we were seeing. She dropped us off and never accompanied us to any spots we visited along the way. She operated more as a driver than a guide. I don't feel we got what we paid kimkim, for this person's services.

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Simon Hardy, local specialist, responded to this review:

Dear Catherine,
Thank you for your feedback about your trip to the French Riviera, we are always interested in hearing about your overall experience and what you thought of our services. This is important for us and the following travelers!
Concerning the two issues in Aix and Monaco, I will personally check with our local providers what went wrong with your group. Even if it's the first time that we receive bad reviews about them, this cannot happen anymore.
During my absence, my colleague... read more

Dear Catherine,
Thank you for your feedback about your trip to the French Riviera, we are always interested in hearing about your overall experience and what you thought of our services. This is important for us and the following travelers!
Concerning the two issues in Aix and Monaco, I will personally check with our local providers what went wrong with your group. Even if it's the first time that we receive bad reviews about them, this cannot happen anymore.
During my absence, my colleague Mari told me that you enjoyed the services of our local guides and drivers Flavio, Arthur, and Julian. I was sure that they would have made perfect experiences for you and your group!
I wish you a great time now that you are back in California!
All my best,
Simon