Great trip but be aware ...

Costa Rica | May 16 - May 23, 2026

We had a wonderful family trip. It was great getting to spend time with our adult children for a whole week. We loved the experiences that were booked-had a great time with all of them. The problems arose with transportation being to our hotels and to different excursions. It started at the airport and tying to find the driver. My husband was texting the driver because we had a long customs wait. When we tried to call the number wouldn’t work so had to keep walking around until we stumbled upon him and he was where he said he would be waiting. We were given times to meet our drivers for excursions and miss transportation because we were given the wrong time. Had to contact excursions and get on the next van. Our next excursions was a catamaran tour. My husband contacted the company and we found we had to walk down the beach to meet the group. We walked down the beach and they did not have our name on the reservation. We were given the wrong place to meet however the gentleman with the excursion company was able to contact someone and they had space on the boat where we were. Catastrophe averted again. Everything turned out fine but when spending this much money for a trip-all of the details and hassles should have been taken care of for us. We are seasoned travelers from all over the US, Europe,Central America, and Africa-when I am in charge and planning things then I expect to handle lots of issues but when I pay for another-I expect them to handle the details.