Wonderful Vietnam trip to celebrate our 25th Anniversary - Dec 3 - Dec 4, 2019
Miss Linh did a fabulous job! Our only trouble was not understanding that we had to take care of the Vietnam Visa ourselves. However, she ended up handling it for us and even did the fast track. I would recommend KimKim or the agency for Vietnam take care of it and include it in their fees because most Americans don't know how to do the Visa on their own. We were so worried about the Hong Kong portion of the trip that we overlooked doing the visa ourselves. Anyway that got resolved and she helped put together a fabulous trip. We loved the hotels. We only had one hotel in which the rooms were really small so I wouldn't recommend the Rex hotel in Hanoi. I liked all the tours she recommended and tried to limit our tours to just half days with many free afternoons. My husband and I are the types that don't want a hectic holiday, just running around from one tour to the next. We enjoyed most of the local tour guides. It was difficult in that we had in one city, sometimes several guides and at one point there was confusion and we had 2 tour guides taking us back to one place. In my previous experiences in Thailand and Laos, we had only one local guide for each city and that was much better. That tour guide had the chance to get to know us and we had the chance to build a better relationship with him/her. The Kim Kim platform was easy to use and to make payments. Sometimes the communication threads got long and it took awhile to scroll down to previous conversations. That was perhaps the only drawback. This is the 2nd time we have used KimKim and we have been very happy. We really loved our Slovenia/Croatia trip from 2 years ago. Unfortunately we did not use KimKim for Portugal because your Portugal rep was difficult to communicate with and seem to have a bit of an attitude. We really liked Miss Lihn and she helped me when I got sick in Saigon. I would suggest somewhere in the KimKim description some emergency information. I got sick in Saigon and she told me to go the International hospital there, which was excellent and I got treatment from an English speaking Doctor. I would for sure mention Miss Lihn to my friends. At times, it was a bit difficult to understand her English; however she really made an effort to be understood. I do understand that Vietnam, since it's tourism is still developing, that many tour guides and tour operators do not have the command of English as many of the European countries. However I had 3 outstanding guides that spoke very good English, Miss Song from Topas Eco-lodge, Ben from Saigon (our first guide who picked us up at the airport and lead our city tour) and Mr Kha from Les Rives Mekong delta cruise. Those 3 were the most outstanding. Again thank you KimKim for the great travel experience. Vietnam will definitely be included as a trip of a lifetime.