Well Organized and Enjoyable

Scotland | Sep 24 - Oct 2, 2025

Our trip went smoothly overall and all of our accommodations and private guides were exceptional. Shawna did a fabulous private tour of Old Town Edinburgh with us. She recommended a wonderful place to eat in Old Town and we ended up eating there again on our last day when we returned to Edinburgh for our flight home the next day.

We had an issue with Ian, our driver (son of Brian of BW taxis) on our transfer to Inverness from Portree-he didn't seem to know where he was supposed to take us and insisted that he had let you know that he could not do Culloden, Cairngorms and Clava Cairns on the same day ; I let Kateryna know and she fixed the issues promptly (on a Sunday!) and arranged for a driver on Monday who was outstanding (Jim). He and Kateryna made sure that we were able to do the activities that we were supposed to do on Sunday even though it made a very long day for both Jim and ourselves. (It was almost dark and we were the only ones left when we left the Culloden battlefield!) If the driver on Sunday had followed the itinerary we would have been able to see all the places on our itinerary before it became so late. I would suggest that you do not use ian again. Constantine, our driver from Edinburgh to Loch Lomond was very accommodating - he stopped at Balloch Castle and took us into Luss. Our driver from Loch Lomond to Portree (Eri) was also great. The driver who picked us up at the airport did not meet us in the airport as we expected but sent me a WhatsApp video of where we should go to find him. We weren't able to follow his directions very well and he had to come and find us after all. I understand that he was not supposed to leave his car in the place that he had parked but this disconcerted us as it was the first thing we encountered upon our arrival.

Kateryna's suggested activities were perfect for us! We were able to see a lot in the 9 days that we were there. We ended up doing the Mary King's Close tour on the last day that we were in Edinburgh which was not something that we booked with you. It really was a spectacular 9 days. The only other thing I want to mention (I've mentioned this to Kateryna) is that we have used agencies for several other international trips in the past and we have always been able to view a detailed list of expenses for drivers, hotels and excursions. I'm not sure why you do not wish to make this information available to your travelers but my husband prefers this transparency. Even though Kateryna did a wonderful job for us, he would be hesitant to use your services in the future for this reason.