Likely will not use Kimkim again...
Italy
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Oct 8 - Oct 15, 2024
Our booking seemingly went pretty well to begin with, but as the booking went on, I kept noticing mistakes that were in the booking that I had to catch, rather than my agent. For instance, the week before leaving for Italy, I realize that one of our reservations for 2 couples was a room with 1 bed and 2 sleeper cots. I'm not sure about you, but me and my husband do not go on vacation to sleep on opposite twin size sleeper cots in the same room as another couple....Had I not found that myself, that is what we would have been greeted with in our arrival to Naples, Italy. I also feel that our hotel location in Naples was located closely to the train station, but it was VERY far away from everything else and in a very unfortunate looking neighborhood. Where if we had been relocated a few miles away, there were some much nicer and safer appearing neighborhoods. Another issue I had with my booking was the lack of transparency. Later into our trip, things did not seem to add up in price and we asked for an itemized list of our booking, in which our agent refused to do so -- stating that it would break the trust with local vendors. Well, it broke your trust with me -- your client. Also, later in the trip, (after having already paid all the Kimkim fees and trip off entirely) I asked for assistance booking a tour to the Blue Grotto, and the agent said that she could help book, but there would be an additional Kimkim service charge for helping me do so, even though....I'd already paid a large service charge for the planning services........Overall, the trip was good. But I've used other agents before that I had much better experiences and much more transparency.
Hotel Reviews
The location of this accommodation is off putting. When we arrived, we were worried about safety. Once entering the accommodation, it was nice and clean. The staff was very friendly and helpful. It's not close to the city center, but is close to the train station. It's very loud at night with cars and people yelling.
This hotel is BEAUTIFUL. Wonderful location. Clean and comfortable. Wish I had more time here. The rooftop bar is great with beautiful views.
I LOVED this b&b. The owners were so sweet and very hospitable. The rooms were very clean, comfortable and felt like you were staying with family. They made wonderful breakfast for us every morning. They had filtered water available in the kitchen 24/7. The property was so beautiful, and I would definitely stay here again. The only con -- which for me -- wasn't much of a con is that in October, they do not use air conditioning. So, if you're hot natured, this may not be the best for you that time of year. As some of our days in Florence were nearly 80 degrees and we couldn't use the a/c. But overall, I was comfortable with the temperature most of the time. We loved this b&b.
Activity Reviews
This was a great tour. Our guide offered much history to the city of Florence and about the wine. She took us to many locations, and we had appetizers and wine at each stop. We had a blast.
