Highly recommend & would use again
Australia | Aug 10 - Aug 31, 2022

L
Linda P.
Baltimore, MD | Reviewed on Nov 13, 2022

My fiance and I visited Australia and New Zealand for about 1 month in August and Liz helped us plan an incredible trip. We would definitely use Kimkim and Liz's planning services again. Liz and her team were immediately available to us before and during the trip. When one of our excursions had a hiccup, Liz and co. worked to get us a refund and clarify what happened. They made us feel at ease. Liz also did a great job understanding what we wanted from our trip and helping to make that... read more

My fiance and I visited Australia and New Zealand for about 1 month in August and Liz helped us plan an incredible trip. We would definitely use Kimkim and Liz's planning services again. Liz and her team were immediately available to us before and during the trip. When one of our excursions had a hiccup, Liz and co. worked to get us a refund and clarify what happened. They made us feel at ease. Liz also did a great job understanding what we wanted from our trip and helping to make that happen, and the hotels/excursions she booked us for the most part were all what we were looking for. Our biggest piece of constructive feedback is in regards to domestic flights, which we asked Liz to help us with--even though we packed light, we still had 1 month's worth of things with us for our multiple domestic flights, which meant we had to navigate baggage/carry on rules for a lot of regional airlines we had never flown before. We did not know to pack a small, hand-held scale which would have been very helpful, so we recommend that anyone flying domestic flights do so. We also would have just wanted to pay more ahead of time and have more baggage allowance, but we did not think ahead to request this so had to re-pack our bags a few times to avoid some exorbitant last-minute baggage fees. I guess the best way Liz and co. could have helped us with this is potentially giving us some insight into what the rules for baggage are roughly for each of the domestic airlines we were to use, or clarifying with us how many bags we intended to have before booking our tickets. But we certainly learned from this experience as well.

Hotel Reviews
Harbour Rocks Hotel Sydney MGallery
The Rocks, Sydney NSW

Love the location and the service, front desk was super helpful

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silkari Lagoons Port Douglas
Port Douglas

Found the location to be a bit too far from the city center; having to rely on shuttles was difficult. Room was a bit musty. Did love the patio hot tub though.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ovolo Laneways
Melbourne

Absolutely loved this hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cumberland Lorne Resort
Lorne

Nice pool & work out room

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Southern Ocean Villas
Port Campbell
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Robe House
Robe, SA
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Atura Adelaide Airport
Adelaide Airport

So convenient that this was connected to the airport for our early am flight

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Browns Boutique Hotel
Queenstown

Good location, but felt uncomfortable wearing masks (owner made some comments about it) and the bathroom was difficult to keep dry (shower leaks around onto the floor in a large puddle)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rendezvous Hotel Sydney The Rocks
The Rocks
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Skyline Gondola Ride
Queenstown (NZ)
Quality of Experience
Guides, Drivers and Staff
Transport
Morning Lanes and Arcades Tour
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Phillip Island Tour & Penguin Plus Upgrade
Melbourne
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Opera House Tour
Sydney
Quality of Experience
Guides, Drivers and Staff
Transport
Sydney Guided Bike Tour - Shared Tour
Sydney

Really loved to see the city this way

Quality of Experience
Guides, Drivers and Staff
Transport
Climb the Harbor Bridge
Sydney

Consider doing a night time one instead for the view of the lights (we wish we would have done that)

Quality of Experience
Guides, Drivers and Staff
Transport
Blue Mountains Deluxe Day
Sydney

Was nice to get out to the Blue Mountains but this excursion involved a lot of sitting in a car, spending a few short moments at the nature look out sites. We wouldn't do this again, and instead would find some way to do a small hike instead.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Port Douglas
Port Douglas
Full-Day Barrier Reef & Coral Cays Boat Tour
Port Douglas

Really great, would do again

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Mossman Gorge Adventure Day
Australia

Loved this, highly recommend

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Yarra Valley Food, Wine and Wildlife Tour
Melbourne
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Milford Heli Cruise
Queenstown (NZ)

The helicopter company changed the type of tour we had and didn't tell us, but Liz and Southern World Tours were able to fix things for us to get our refund back. Other than that, the experience itself was amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Jet-Boat Adventure & Funyak River Safari
Queenstown (NZ)
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Liz Neal
Liz
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Reviewed on Dec 04, 2022

Dear Linda,
Thank you for your detailed and thoughtful review. I am thankful that you recognize the amount of work our team put in to make your trip a success ! We really appreciate your words and it was very nice to work with you and I would be happy to work with you both anytime !

Regarding the luggage allowance, I am sorry that I didn't point out that the ticket itself or when you go into the website to check in or put your personal information there is a place where the luggage... read more

Dear Linda,
Thank you for your detailed and thoughtful review. I am thankful that you recognize the amount of work our team put in to make your trip a success ! We really appreciate your words and it was very nice to work with you and I would be happy to work with you both anytime !

Regarding the luggage allowance, I am sorry that I didn't point out that the ticket itself or when you go into the website to check in or put your personal information there is a place where the luggage allowances are mentioned. But I will include a paragraph to that effect in the body of the final documents information we send out before the trip starts.

Wishing you and your families a wonderful holiday season.
Liz