Highly recommend - Apr 4 - Apr 10, 2021

Traveler: Lulu Y. - Local specialist: Hakim Alibouche

Hakim has to be the best tour operator we’ve ever worked with. Responsive yet also proactive, he followed up with us regarding our trip throughout the difficult pandemic year and kept the channels of communication going despite the country being under lockdown. This was very reassuring to us. He also kept following up with our progress, and soliciting for feedback during our trip to make sure we were enjoying our time. Who does that? With most operators you have a hard time getting a hold of once you send in that last payment. We had the good fortune of working with an exceptional driver, Mohamed, who was a great source of information. In fact I have requested that Mohamed work with my sister and BIL when they visit Morocco in a couple of months. We loved the Riad Chergui in Marrakech. Must try their lamb tagine with the apricots, pear, and prunes. What a fabulous combination. There were a few hiccups with the accommodation in Fez, but it was due to lack of communication on the hotel end. Our tour guide Youssef was a trooper. He stuck with us the entire 6 hours for our walking tour of Marrakech. We were all tired, but he was very professional to the very end.

Hakim Alibouche profile photo
Hakim Alibouche, local specialist, responded to this review:

Dear Lulu,

Thank you so much for all these valuable and priceless words. It has been a great honor working with you. I enjoyed every single chat we had during the planning of your trip and it was always my great pleasure planning this trip for you. Riad Chergui, Mohamed, Youssef and all the providers you liked would be very happy and satisfied with your great feedback. For the accommodation in Fes, we're always following up with them and I'll make sure to get back to you as soon as possible... read more

Dear Lulu,

Thank you so much for all these valuable and priceless words. It has been a great honor working with you. I enjoyed every single chat we had during the planning of your trip and it was always my great pleasure planning this trip for you. Riad Chergui, Mohamed, Youssef and all the providers you liked would be very happy and satisfied with your great feedback. For the accommodation in Fes, we're always following up with them and I'll make sure to get back to you as soon as possible with a positive reaction.

Again, thank you so much for choosing Kimkim and, we all hope you travel with us again in the future!

Best,
Hakim