Relationship between Kim Kim and others in country. We had a small airline booking issue and NOBODY seemed to know who could aid us in rectifying the problem!
Australia | May 29 - Jun 5, 2023

Richard L.
San Rafael, CA | Reviewed on Jun 06, 2023

Liz was great in setting up the itinerary with suggestions, modifications, and final bookings. Final day on Green Island could have been better. Mostly the contractor providing the trip was into upselling higher priced scuba and outer reef experiences. Normally the trip could have been shortened to fewer hours than the full day, but THEY decided against running additional mid-day boats.

Local specialist: Liz Neal
Liz Neal
Local specialist in Sydney-Auckland-Los Angeles | Replied on Jun 06, 2023

Dear Richard,
I'm glad you were happy with your trip.
Regarding the airline, as we discussed before the trip, the airline delay/cancellation has to be handled by the airline directly. Unfortunately they wouldn't allow us to change a flight after your trip has started. But I am very sympathetic on how frustrating it is to deal with airlines post covid !! I was just delayed 12 hours upon returning from New York when my initial flight cancelled. Very frustrating.

Wishing you both a wonderful rest of the year !