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Morocco Tour
Morocco | Sep 12 - Sep 23, 2025

Simon
Simon S.
New Zealand | Reviewed on Sep 24, 2025

Unfortunately I only experienced the first few days of the tour as I had a medical problem and needed to head home. The hotels were great, and my one day on the tour where we visited the mosque in Casablanca was fantastic. I was unsure why we were dropped off at a mall for the afternoon.

The only disappointment was the driver and van. It was very uncomfortable and should have had at least a chilly bin with drinks and better seats for the long trips and hot weather. I think this was sorted for future days after I left.

The driver had very limited knowledge and was really just a taxi driver. He also used his phone while driving which was very dangerous as he was unsure of directions.

I did appreciate the ride back to Casablanca so I could catch my flight home.

Local specialist: Hamza EL Asely
Hamza
Hamza EL Asely
Local specialist in Marrakech | Replied on Oct 03, 2025
Hi Simon, Thank you very much for taking the time to share your feedback. We’re truly sorry that your trip was cut short due to a medical issue, and we hope you’re feeling much better now. We’re happy to hear that you enjoyed the hotels and that your visit to the Hassan II Mosque in Casablanca was a highlight. At the same time, we sincerely apologize for the discomfort you experienced with the vehicle and driver. This is not the standard we strive for, and your comments are being taken very... Read more

Hi Simon,

Thank you very much for taking the time to share your feedback. We’re truly sorry that your trip was cut short due to a medical issue, and we hope you’re feeling much better now.

We’re happy to hear that you enjoyed the hotels and that your visit to the Hassan II Mosque in Casablanca was a highlight. At the same time, we sincerely apologize for the discomfort you experienced with the vehicle and driver. This is not the standard we strive for, and your comments are being taken very seriously. We have already made adjustments after you left to ensure that vehicle and the driver maintain both professionalism and safety at all times.

We also understand your point about the mall stop and appreciate you highlighting this, it helps us refine the experience for future travelers.

We’re grateful you were still able to experience some of Morocco’s beauty during your short stay, and we truly appreciate your kind words about the assistance provided for your return to Casablanca.

Best Wishes,
Hamza

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