Thanks for arranging a most memorable trip
Vietnam | Apr 20 - Apr 27, 2024

M
Mala B.
Hong Kong SAR China | Reviewed on May 22, 2024

We have never been into joining tours. There is absolutely nothing wrong with them & they are especially good for those pressed for time & who want to see as much as possible. We have always enjoyed discovering places on our own & in our own time so there was an element of apprehension when I booked our 1 week in Hanoi.
Well it was nothing short of wonderful. From the moment we arrived till the minute we were dropped off at the airport, we were in the best hands possible. Our guide Binh & our driver also called Binh made sure we wanted for nothing. They were always punctual & cheerful. The car was always freshly stocked with bottles of water & Bihn the driver was always making sure the air conditioning was the way we wanted it. Hotels were luxury grade, the meals planned were delicious (my only complaint being there was always too much good food😁)& Bihn our guide made sure we saw as much as we could & was chock full of information regarding the places we visited. The highlight for us was Ha Long bay on the Indochine which was highly recommended by the travel agency.
The local travel agency through Nguyen messaged us 3 times during the week to ask how we were doing & called us today as we were driving to the airport to say goodbye.
I have to give credit to Trang & Kimkim travels through whom I booked. I would use them again without hesitation. They asked me what I wanted, listened carefully & they delivered.
Loved Hanoi, the people, the places, the food, the warmth & the hospitality. 🙏❤️
https://www.kimkim.com

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Local specialist: Trang NGUYEN
Trang
Trang NGUYEN
Local specialist in Hanoi, Vietnam | Replied on May 26, 2024
Hi Mala, Thank you so much for your valuable detailed feedback and your kind words! It was my absolute pleasure to accompany you on your Vietnam journey. I am so happy that you enjoyed the trip. Your happiness is what makes my job so fulfilling. I have passed on your compliments to our tour guides, drivers, Ms Nguyen and our office team who will be delighted to know they made your trip memorable! Wish you and your family all the best, filled with many more happy and meaningful moments. I... Read more

Hi Mala,

Thank you so much for your valuable detailed feedback and your kind words! It was my absolute pleasure to accompany you on your Vietnam journey. I am so happy that you enjoyed the trip. Your happiness is what makes my job so fulfilling. I have passed on your compliments to our tour guides, drivers, Ms Nguyen and our office team who will be delighted to know they made your trip memorable!

Wish you and your family all the best, filled with many more happy and meaningful moments. I do hope to have a chance to accompany you on your next adventure in Asia!

Thank you once again for placing your trust in me and booking through Kimkim.

With my kindest regards,
Trang