Colombia,road trip - Mar 3 - Mar 8, 2017
The overall experience and final results were good but communication was frustrating. You do everything by internet which is fine for a young generation but for a senior generation this impersonal approach is difficult and when in transit usually without wi-fi availability it becomes challenging. Unfortunately our contact left your company at a critical time although both girls were excellent.
The overall plan was generic but the notification of pickups was and van drivers were last minute. The local transport companies and drivers you contracted were outstanding punctual and polite. In our party, 3 did not speak any Spanish and I fluent in both ended doing all the translating and acting as a guide not a big deal but if you are going to expand tourists from North America you should try to get ones with a little English.
From Pasto to Cali travel company Tierra y Cielo as well as driver Henry Patoja and guide in Medellin Maria Elena Marín were A1. Travel companies Cali Salento and salento Medellin I give a A. English guide in Salento was charming but English very limited. Your hotel choices Le park in Medellin was good and ideally situated and Hacienda Cairo was excellent and highly recommended. As a born Colombian living in Canada I was happy to show my wife and friends Colombia in a positive way and very happy with your arrangements
Over Xmas, I now intend bringing my children and grandchildren for a two-week visit and hope we can work together again.
Pick up info at each point was last minute, all else was well. Nathalie and Katheryn were good.