Colombia,road trip, Colombia - Mar 3 - Mar 8, 2017

Traveler: Ed B. - Local specialist: Nathalie Clavel

The overall experience and final results were good but communication was frustrating. You do everything by internet which is fine for a young generation but for a senior generation this impersonal approach is difficult and when in transit usually without wi-fi availability it becomes challenging. Unfortunately our contact left your company at a critical time although both girls were excellent.

The overall plan was generic but the notification of pickups was and van drivers were last minute. The local transport companies and drivers you contracted were outstanding punctual and polite. In our party, 3 did not speak any Spanish and I fluent in both ended doing all the translating and acting as a guide not a big deal but if you are going to expand tourists from North America you should try to get ones with a little English.

From Pasto to Cali travel company Tierra y Cielo as well as driver Henry Patoja and guide in Medellin Maria Elena Marín were A1. Travel companies Cali Salento and salento Medellin I give a A. English guide in Salento was charming but English very limited. Your hotel choices Le park in Medellin was good and ideally situated and Hacienda Cairo was excellent and highly recommended. As a born Colombian living in Canada I was happy to show my wife and friends Colombia in a positive way and very happy with your arrangements

Over Xmas, I now intend bringing my children and grandchildren for a two-week visit and hope we can work together again.

Pick up info at each point was last minute, all else was well. Nathalie and Katheryn were good.

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Nathalie Clavel, local specialist, responded to this review:

Hello Edgar, and thank you for your comments!

I am glad you had a great time with the English-speaking guides and that you enjoyed the chosen hotels!
Although we provide you with the schedule of pick-ups before your arrival to Colombia, we do not usually provide the exact information of the vehicule, as it can vary slightly, depending on the availibility of the driver. We did our best to give you the information as soon as we got it.

I am really glad you had a great time showing your... read more

Hello Edgar, and thank you for your comments!

I am glad you had a great time with the English-speaking guides and that you enjoyed the chosen hotels!
Although we provide you with the schedule of pick-ups before your arrival to Colombia, we do not usually provide the exact information of the vehicule, as it can vary slightly, depending on the availibility of the driver. We did our best to give you the information as soon as we got it.

I am really glad you had a great time showing your country to your wife and friends, and I will be happy to help you again for your next trip with your children and grandchildren!

I am looking forward to talk to you again soon!
Best regards,