Trip to morocco, Morocco - Apr 29 - May 13, 2019

Traveler: Maura S. - Local specialist: Abdellah El Asely

Memories for a lifetime! We had a wonderful time with Hassan our Marrakech guide, Lamah, Abraham, Mohammed our Imlil hiking guides and especially our driver Hassan who spent 2 weeks with us. Hassan found answers to all our questions and provided great insight to Berber life. We spent 1 day at the beginning and end in Marrakech, 2 days hiking the Atlas Mountains, Ouarzazate, Rose and Dades Valley. We were disappointed we missed the Rose festival but the timing just didn’t work out. The Tondra Gorge, although very crowded on a Sunday, was an education. We enjoyed watching all the locals dancing, singing and having fun. The camel trecking to the tented camp in the Sahara dunes was definitely a highlight. The Berber staff took such wonderful care of us and made sure we had a smile at all times. On one of our travel days we drove through Taroudant where we stopped for a break and found the best deals on rugs @ Tapas Berbere We spent 3 days in Essaouira inside the media which was an incredible experience. Great restaurants, shopping, local activity just outside our door. We enjoyed a great cooking class @ l’Atelier which included a walk and education at a spice suk.

Having most dinners pre arranged worked well because we were tired and would not have wanted to search for restaurants. We enjoyed all the accommodations, especially the Riads. The only accommodation we would not recommend using again was Les Jardins de Ouarzazate which was not clean and loaded with flys.

A couple of recommendations for improving the experience: at the airport hold a sign with the guests name in order to find the driver. I was told to look for a sign that read OT Voyages, but actually the sign had the name of the Riad which I was not looking for, so took a while. Throughout the trip it was very difficult to change large bills from the ATM, even at hotel reception. If the driver could carry a roll of coins to offer exchange to the guests, it would be very helpful. We wanted to tip staff at hotels... for their great service but couldn’t always get change. A daily information plan would be helpful, ie what time/where a guide would meet us in Marrakech, length of the drive each day, the hiking plan in Imlil (we thought we’d drop our luggage at the hotel first then hike so we weren’t prepared when we pulled over to the trail on the way), and more detail on the desert camp (we didn’t realize we could ride the camels anytime and just needed to give them notice the evening before for sunrise).

Overall, we had a fabulous trip, loved all our guides, enjoyed good restaurants, good accommodations and the Kim Kim staff was very responsive to questions while planning the trip and while on the tour. We highly recommend Kimkim!

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Dear Maura,

Thanks for leaving us such a wonderful review and for sharing these great pictures. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We have noted your comments about providing more detailed information to our travellers and we will certainly make sure to do that during our future travels.

Regarding the agency sign at the airport, we have checked with the driver and there was a misunderstanding from his side, we always... read more

Dear Maura,

Thanks for leaving us such a wonderful review and for sharing these great pictures. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We have noted your comments about providing more detailed information to our travellers and we will certainly make sure to do that during our future travels.

Regarding the agency sign at the airport, we have checked with the driver and there was a misunderstanding from his side, we always welcome our guests with the company name and this was really an exception, we are really sorry for any inconvenience this might have caused you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.