KimKim and Erin went above and beyond in helping us plan a smooth trip during a time when travel is hard and uncertain.
Patagonia | Jan 12 - Jan 23, 2022

D
David R.
Overland, MO | Reviewed on Jan 29, 2022

When my wife and I had dreamed of going to Patagonia, but we weren't really sure where to begin. We had no knowledge of the region and what it would take to navigate around each town within Patagonia. After contacting KimKim, Erin quickly put together a detailed itinerary with great day to day activities. She was very responsive and easily made adjustments to customize it to make it our dream trip. She provided different options, and did all of the work to make the appropriate changes.

The pre-reading they gave us before our trip was also very helpful to know what to expect about the culture and what we needed to pack. Her itineraries were detailed and we knew exactly what was supposed to happen on a daily basis during the trip.

She kept us informed about the ongoing Covid situation for each country that we were planning to visit as things were rapidly changing. She took the time to call us to help us make informed decisions when we needed to make changes to our trip. This was so helpful because we would not have known each countries regulations without her and her team.

When we found out the week before our trip that the land border between Chile and Argentina was going to remain closed due to Covid, Erin and her team promptly informed us and wasted no time in finding alternative solutions that would still allow us to go on our trip.

Erin really went above and beyond to assure our trip was great. She rearranged our entire itinerary and accommodations in just a few days before we left. Despite all of the last minute changes, our entire trip still went off without a hitch. Transportation showed up as promised and hotels were as described. She was also able to recuperate most of the money we would have lost for canceling and changing everything last minute.

I would highly recommend KimKim and Erin to anyone looking to have a worry free trip. They really helped take the stress of planning everything and dealing with covid out of the picture. We felt very taken care of and that we were in good hands the whole way. This trip would not have been possible for us without them and we are very grateful and appreciative!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Feb 01, 2022

Wow, thank you so very much for taking the time to write such a kind and detailed review!

Working with David and Kelly to make this trip happen was a great experience and although we had a huge last-minute hiccup with the land borders set to open between Chile and Argentina, they were responsive, understanding and together with a little bit of urgency we were still able to make a trip happen for them.

I am SO happy that you two ended up having a great trip, and thank you for being such a pleasure to work with.

Best,
Erin