Overall, we found the experience to be very g...
Japan | Dec 20 - Jan 3, 2026

G
Gabriel G. R.
Dallas, TX | Reviewed on Jan 04, 2026

Overall, we found the experience to be very good. While the itinerary was somewhat fast-paced, it was ultimately very satisfying and offered a nice balance between cultural activities and experiences specifically enjoyable for the girls. We truly appreciated the effort and care that went into designing the program.

That said, we would like to share a few recommendations that we believe could help strengthen future trips:

First, in some cities we arrived in the late afternoon and were directed to places that were already closed or about to close. This happened in Kanazawa, where despite rushing, we were unable to access the gardens, which closed at 5:00 pm. It might be helpful to adjust recommendations or arrival times in these cases.

Second, several of the guides did not speak English well. While we fully understand that the general population is not expected to speak English, we were told that we would have support from guides with at least an intermediate level of English. Unfortunately, this was not always the case. We prefer not to mention names, as we feel that would be inappropriate, but we believe this is an important point to take into account.

Third, the last day in Osaka felt too short. It may have been more beneficial to spend less time in another city in order to make time for Osaka or possibly skip Osaka altogether.

Finally, we suggest taking into account the situation we shared regarding the museum in Hiroshima, in order to be especially careful with schedules during public holidays.

We share these comments with appreciation and in a constructive spirit, as we truly value the experience and the work behind it.

A big hug and congratulations on such a well-organized trip.

Warm regards,

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Jan 05, 2026
Hi Gabriel G.R. Thank you so much for taking the time to share your feedback regarding your recent trip. We are thrilled to hear that, overall, you found the experience to be very good and that you appreciated the effort and care that went into designing the program. We value your recommendations on arrival timings and access to attractions, and we will work on aligning our schedules. We apologize for any miscommunication regarding our guides' language proficiency and will address this... Read more

Hi Gabriel G.R.

Thank you so much for taking the time to share your feedback regarding your recent trip. We are thrilled to hear that, overall, you found the experience to be very good and that you appreciated the effort and care that went into designing the program.

We value your recommendations on arrival timings and access to attractions, and we will work on aligning our schedules. We apologize for any miscommunication regarding our guides' language proficiency and will address this issue for future improvements. Your suggestion to adjust the itinerary for more time in Osaka is noted, and we will consider it in our planning. We also appreciate your input on public holiday schedules and will incorporate it into our future arrangements.

Thank you once again for your thoughtful feedback. We're glad you enjoyed the trip, and we hope to have the opportunity to welcome you on another journey soon.

Warm regards

Sandy