5 Days in Morocco: 4 Itinerary Options - Dec 30 - Jan 5, 2019

Traveler: jaclyn m. - Local specialist: Abdellah El Asely

Our driver, Driss, was fantastic. I can't say enough good things about him, however, since we did not use kimkim to book our accomodation, there were a few issues getting to our hostels. I sent our flight and accommodation itinerary for the entire trip to kimkim prior to our arrival but our driver was not given any of this information. I listed check in and out dates, addresses and phone numbers, so I assumed that directions to locations would be figured out in advance. Again, I do not believe this is the fault of our driver, but rather a miscommunication on kimkims part. I found the online itinerary a bit misleading. It says "explore the maze like city with a local guide" in Fes. Yet kimkim provided no guide so we used a guide from our hostel (that we had to pay for). We needed to be at our hostel in Merzouga by 4pm to start our camel trek yet this info wasn't sent to our driver so we didn't make it until 5. We were very lucky that our hostel waited for us but they weren't happy about it. It says that you'll visit Rissani for a local market and donkey parking lot, which we didn't see. It then says you'll take "a river walk through the Todra Gorge." Most of the things advertised are really just quick photo stops. There was a lot of driving and the majority of the day was spent in the car. I don't believe this was made clear through the itinerary. And I believe if we had known this we would have planned our days differently. We very much enjoyed all of the places we stayed but would have appreciated more communication/organization from kimkim. This was our first time using a tour company. We paid $800 for a driver. Having a driver was a huge advantage compared to taking the bus, but I felt like there was a bit of false advertising when it came to the rest of the itinerary. Overall I'm very happy we had Driss as our driver and that we used a tour service because we only had a short time in Morocco. After our trip I'm left with the question of whether or not hiring our own driver would have been a cheaper option since we didn't feel as fufilled by the other things kimkim advertised.

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Hey Jaclyn,

Thank you for taking the time to share such a detailed review about your recent trip to Morocco.
We are extremely disappointed to hear that many elements were disappointing to say the least. We take all comments seriously and use it to improve our quality services.

The detailed itinerary was given to our driver who was supposed to respect all the details mentioned on it, we briefed him that all the visits should be done as prevue and as confirmed to you.

We have briefed the... read more

Hey Jaclyn,

Thank you for taking the time to share such a detailed review about your recent trip to Morocco.
We are extremely disappointed to hear that many elements were disappointing to say the least. We take all comments seriously and use it to improve our quality services.

The detailed itinerary was given to our driver who was supposed to respect all the details mentioned on it, we briefed him that all the visits should be done as prevue and as confirmed to you.

We have briefed the driver concerning the hotels locations and departure times to be checked with you on spot then decide together when and where to drive, but it seems this didn't happen, this concerns mainly the departure time to the desert which should have been set together to avoid any inconvenices like what happened.

We take great care to make sure that the included activities are made. You mentioned Rissani market and the walk in Todra gorge didn't happen, the driver seems to have not respected the rules and we’re actively concerned about this issue which will be discussed with our transport supplier right away.

It seems also that there is a problem with loading PDF files on Kimkim as we didn't receive any hotels list and flights data via Kimkim as i already informed you when asking to send the flights info by e-mail instead of Kimkim application.

I Have provided you with my whatsapp number and asked you to send a quick message if you needed any help or if something goes wrong with you during the trip, this would have helped a lot avoiding things like this, myself I spoke to Driss during the tour and he told me that everything is running well.

Regarding the visits of Fes and Marrakech, please have a look into our last exchanged messages, it was clearly mentioned that both visits are not included and that you would need to hire a local guide at own arrangement with the help of your driver/Guide.

Regarding the drive to the desert, the drivers can't really guarantee to arrive at a fixed time as it all depends on the road traffic and stops for pictures/Lunch/Toilets etc. 5/6 Days are the common duration for most of the trips from Fes to Marrakech including the Sahara desert, most of our customers are happy with the trips and we have never received any complaints concerning the driving times and duration, we will make sure that the driving times are mentioned on detailed itineraries in the future to avoid any inconveniences to the customers.

Thank you for bringing this to our attention. We’ll make sure that this doesn’t happen again in the future. We apologize for the inconvenience once again.

Sincerely,

Abdellah.