Great Experience working with KimKim and Randall - Dec 26 - Jan 3, 2022

Traveler: Ari Z. - Local specialist: Randall Jiménez

We booked a trip to Costa Rica through KimKim using Randall. He was amazing, and the process of setting up and managing the trip was great. We made several changes to our group and our itinerary throughout the process - including while we were in Costa Rica - and Randall handled everything professionally and quickly.

We did a river nature tour on Cano Negro, which was amazing - although it helped that we were the only people on the tour. Our driver for the day, Daouren, was also a tour guide and very knowledgeable.

We also loved our hanging bridges walk in Fortuna, our night jungle walk in Manuel Antonio and surfing lessons with MASS in Manuel Antonio.

On the downside, we didn't have a great time in the actual Manuel Antonio park. We were there on New Year's Eve day and it was packed. We saw very little wildlife and when we did it was often waiting with a group of 20 or 30 people to look through a spotting scope.

Our first hotel - Montana Del Fuego in Fortuna - was okay, except that our rooms were right off of the main road. It was very noisy and felt more like being in New York City than in Costa Rica.

All in all we'd recommend working with Randall if you are trying to book a trip to Costa Rica and need some help!

Randall Jiménez profile photo
Randall Jiménez, local specialist, responded to this review:

Dear Ari,

First of all, I want to appreciate your review about your family trip to my country. I am glad that you have enjoyed your trip which was organized with so much time in advance.

I certainly appreciate your feedback about Montaña de Fuego and your experience during the hiking tour to Manuel Antonio National Park, we will make sure to take these comments seriously into consideration on the planning for future trips.

I wish you and all your family, a successful 2022 and we hope to have the chance to welcome you again in the future.