Two weeks in Costa Rica
Costa Rica | May 18 - Jun 1, 2022

M
Michael R.
Tustin, CA | Reviewed on Jun 02, 2022

Private drivers and our guide Andy were fantastic. The hotel for the first night was very nice and great customer service. Unfortunately, the second hotel, los Lagos, I believe that was the name, had extremely low customer service. Especially the front desk and bar. They treated you like a bother. The lodge and grounds was beautiful. The room was very clean. The bar area was dirty. The other two resorts were very nice and friendly. The snorkel trip was the only activity that was a... read more

Private drivers and our guide Andy were fantastic. The hotel for the first night was very nice and great customer service. Unfortunately, the second hotel, los Lagos, I believe that was the name, had extremely low customer service. Especially the front desk and bar. They treated you like a bother. The lodge and grounds was beautiful. The room was very clean. The bar area was dirty. The other two resorts were very nice and friendly. The snorkel trip was the only activity that was a disappointment. They mixed divers with snorkeling which resulted in a focus on the divers ( which should be it is dangerous if everything isn't checked and rechecked) the area was not really a good area to snorkeling. Also, we were picked up at 630, missed breakfast to go and wait at the dive office for over an hour. They were waiting on a diver to be certified in a pool, so the entire group had to wait. By the time we left the dive office for the boat three hours had passed, it was almost 930. The staff was very nice. I would look for another snorkeling company. All other activities were very good.

Hotel Reviews
Hotel Presidente San Jose City Center
San José
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Los Lagos Spa & Resort
Fortuna
Tips for future travelers

Yes, they do not provide coffee in the room except the first day unless you request and pay for it. Some of the bar staff do not speak any English.

Authenticity & Character
Location
Staff
Front desk staff bar staff
Cleanliness & Comfort
Hotel & Spa Poco a Poco
Monteverde Costa Rica
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Capitán Suizo Beachfront Boutique Hotel
Tamarindo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hampton Inn & Suites San Jose Airport
Alajuela
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cloudforest Reserve Privately Guided Hike
Monteverde

Andy was great

Quality of Experience
Guides, Drivers and Staff
Transport
Safari Float on the Peñas Blancas River
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
ATV Tour
Arenal/La Fortuna

It representated lunch no lunch.

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking Class with Organic Farm Fresh Ingredients
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tabacon Hot Springs Visit & Meal
Arenal/La Fortuna
Quality of Experience
Food
Guides, Drivers and Staff
Coffee & Chocolate Tour
Costa Rica
Quality of Experience
Guides, Drivers and Staff
Transport
Canopy Zip line tour or fauna exihibitions at Selvatura
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Tamarindo Mangrove & Estuary Boat Tour
Tamarindo
Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling at the Catalina Islands
Costa Rica
Quality of Experience
Guides, Drivers and Staff
The driver never spoke to anyone and played his music the entire time
Transport
Engage, less waiting
Local specialist: Charlotte Törnqvist
Charlotte
Charlotte Törnqvist
Local specialist in Turrialba, Costa Rica | Reviewed on Jun 04, 2022

Hi Michael,
Thank you for your detailed review and constructive feedback! We will share your comments with all partners involved.
It was a pleasure to work with you.
Kind Regards,
Charlotte