Two weeks in Costa Rica
Costa Rica
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May 18 - Jun 1, 2022
Private drivers and our guide Andy were fantastic. The hotel for the first night was very nice and great customer service. Unfortunately, the second hotel, los Lagos, I believe that was the name, had extremely low customer service. Especially the front desk and bar. They treated you like a bother. The lodge and grounds was beautiful. The room was very clean. The bar area was dirty. The other two resorts were very nice and friendly. The snorkel trip was the only activity that was a disappointment. They mixed divers with snorkeling which resulted in a focus on the divers ( which should be it is dangerous if everything isn't checked and rechecked) the area was not really a good area to snorkeling. Also, we were picked up at 630, missed breakfast to go and wait at the dive office for over an hour. They were waiting on a diver to be certified in a pool, so the entire group had to wait. By the time we left the dive office for the boat three hours had passed, it was almost 930. The staff was very nice. I would look for another snorkeling company. All other activities were very good.
Hotel Reviews
Yes, they do not provide coffee in the room except the first day unless you request and pay for it. Some of the bar staff do not speak any English.
Activity Reviews
Andy was great
It representated lunch no lunch.
Hi Michael,
Thank you for your detailed review and constructive feedback! We will share your comments with all partners involved.
It was a pleasure to work with you.
Kind Regards,
Charlotte