Mark

Overall, good experience - Nov 23 - Dec 2, 2019

Traveler: Mark C. - Local specialist: Emilce Alonso

Overall, good experience
Emilce is knowledgeable of Argentina and provided great suggestions. The service provided was affordable and of good quality. The only improvement I would like to see is to be provided with a fully detailed and confirmed itinerary before we departed. We made this slightly more complicated due to some last minute flight changes but in today's digital era, an updated itinerary would be easy to provide via email. We did not know our exact itinerary for each location until we met the local guide at each airport. This included formal confirmation of our flight arrivals and hotels accommodations. This made for a mistake in pickup time at one of our arrivals and required us to make some calls to confirm our exact hotel and to take a taxi to get there (which they did reimburse us for). More than anything, this lack of explicit detail was just unnerving and can be easily fixed with a detailed itinerary.

Emilce Alonso profile photo
Emilce Alonso, local specialist, responded to this review:

Hi Mark,

Thank you very much for your Review! I'm really happy that you enjoyed your trip.

I'm sorry I didn't get to send you the updated itinerary just in time. I'm glad that despite having been an organized trip with so little time, everything went well and you had a nice experience in Argentina.

Your comments will encourage us to carry on designing life-time experiences for our guests! Thanks a lot and all my best wishes to you and Marguerite.

Thank you very much and it was really nice to e-meet you!

Emilce