Torres del Paine - Apr 15 - Apr 19, 2019

Traveler: perry c. - Local specialist: Mery Morelli

The first two nights of the trip were terrible. Our original campsites were indiscriminately closed without warning. As a result all the campers were forced to use the facilities of much smaller refugios, which were inadequate for the number of people. We were herded in and out of the eating areas like cattle, with strict time limits for consuming our meals.

Furthermore, I was dramatically overcharged compared to other people in my group who booked directly with the tour operator, Chile Nativo. I was charged approximately $2500 US, including KimKim's fee, while others in my group paid approximately $1700 US!! I have requested a refund and will not use or recommend KimKim's services to my social network unless I am properly reimbursed. This is very unprofessional.

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi Perry,

Thanks for your feedback.
Say Hueque stands out as a leader in local operator for more than 20 years, and our main goal is to create and to offer to our passengers a personal and authentic Experience.
Torres del Paine is a unique and exclusive place in South America that gives the opportunity to connect with the environment and spectacular landscapes.
In remote places like Torres del Parque National Park is, and in this kind of adventures, and at this time of the year (almost... read more

Hi Perry,

Thanks for your feedback.
Say Hueque stands out as a leader in local operator for more than 20 years, and our main goal is to create and to offer to our passengers a personal and authentic Experience.
Torres del Paine is a unique and exclusive place in South America that gives the opportunity to connect with the environment and spectacular landscapes.
In remote places like Torres del Parque National Park is, and in this kind of adventures, and at this time of the year (almost winter for this area), the climate can not be the best to visit it, but it gives you the authentic feeling to be the only group at the park, and avoid the crowd that you can find during summer.
We trust deeply in our guides and in what they consider that is the best for the group during these multi-days treks.
I sincerely hope that in spite of the weather and of not luxury refuges, you enjoyed an amazing place like Torres del Paine is.
Also keep in mind that when making a reservation through SAY HUEQUE, with all the services, you will receive a high level customer service that you would not expect when booking as individual services. We have experience in travel planning and custom itinerary design, we support 24x7 throughout the trip if any problem arises, we support operationally and in logistics in all destinations during your trip and we have the benefits of continuous and long-term investment to ensure a competitive pricing environment, while we work with the best partners, hotels and possible guides to ensure the perfect trip.
From our side we worked hard to do everything humanly possible for giving you the chance to have a memorable experience in our beautiful South America. We really care, and it is our main concern, your opinion. So, of course, we highly appreciate you take the time to write to us.

Best Regards,
Mery