Wow, just wow! My Husband and I travel quite ...
Switzerland | Jun 1 - Jun 16, 2026

Nancy
Nancy K.
Atlanta, GA | Reviewed on Jun 18, 2026

Wow, just wow! My Husband and I travel quite a bit and are normally our own trip planners even when we go to other countries. This time we were visiting two countries in Europe, which was Switzerland and Austria, and I had just happened to come across kimkim.com and was tossing around the idea of using a travel specialist. I made an inquiry and was met with a very nice person Clemens! We decided after a few messages that we would just let him see what he could come up with for us and to our surprise, he had made a very detailed travel plan through both countries. And we had our initial video call and was quite impressed with his personality and his knowledge of both countries and how personal he was. He listened to what we were wanting and what was important to us and the plan was set into motion, so we hit the go button! Once we got our plan, we decided there was a couple of things we wanted to change, which was no problem. It didn’t feel like it was an aggravation for them. It just seemed that they were there to really, please us and give us a vacation worth remembering! about a week to 10 days before we left there was another video phone call to go through every last detail of our trip and everything was explained to me, and every minute detail from our pick up from the airport, to directions to bus stations times and train tickets, bus tickets, and when I mean, detailed, it was very detailed and step-by-step walk-through. It was quite lovely to have the app to refer to at any moment that we needed it. I downloaded the what’s app and could stay in connection with them at all times. There was only one hiccup in our plans which was one hotel that wasn’t already paid for when we were checking out and all I had to do is pick up the phone and call kimkim on WhatsApp and they immediately fixed the situation! And another time one of our trains was switched to a different train. I called. They immediately picked up and that was also fixed ASAP! As I said before, we have never used a travel agent or specialist and was a little bit nervous about doing it, but I after using kimkim will definitely be using them again! Your plans are light out before you like a well oiled machine! Clemens and his entire team were exceptional, professional, and very kind. If you have never like us, use a travel specialist before I highly recommend using them. I forgot to mention that we traveled first to Switzerland and then onto Austria! The stress that this team took away from me while traveling into these two countries was well worth the price which we thought was very reasonable. we were given suggestions on restaurants things to do. Tickets were put into motion and placed for us and it was just a seamless vacation! The beauty that we saw with the recommendations and the food that we ate was incredible! They will even give you suggestions on what to wear on these excursions! I cannot express to you, how pleased We were and are with this entire experience with this company. To Clemens and his team that were involved, thank you so much for helping us plan an incredible vacation!

Hotel Reviews
Central Plaza Hotel
Zürich

Great location! Such a friendly staff, and the piano bar was amazing and the hotel was beautiful! Singing along with everybody there that was working there and had great conversation and a really good time!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Restaurant Hirschen

This hotel was very old and beautiful just the way it was described! It was family owned, and we got to know the staff and everyone there and we have later found out that the restaurant is pretty famous. Its inside of this hotel and the food was incredible! The staff were so personable and made friends along the way here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Beau Sejour
Lucerne

This hotel was absolutely stunning!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Leipziger Hof Innsbruck
Innsbruck

Located right next to a park, which was beautiful! Very nice upscale hotel!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Altstadt Hotel Stadtkrug Salzburg
Salzburg

A very old cool hotel! Loved our location! The staff was incredible here also!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Jaz in the City Vienna

Oh my goodness, I cannot say enough about this hotel! The breakfast was insane! The staff were so precious! I am now called Mom by some of the girls there that work in the hotel! Every time we would walk in the door, their faces would light up and we just had a great time here! Made lifelong friends that when they come to America, they wanna come stay with me! Great rooftop bar and food and it felt like they were family by the time we left! Even the bar and restaurant downstairs is incredible! I actually cried just a little bit before I left this one! I made a lot of connections there!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Final Full Day in Vienna with a night of glamour & grandeur at the Vienna State Opera 🎼
Final Full Day in Vienna with a night of glamour & grandeur at the Vienna State Opera 🎼
Vienna

The opera was very good, it was our last night. I did leave early only because I was very swollen lol, at this point, we had probably walked 80 miles in two weeksand I just could not sit any longer but well worth going. Would like to have seen a little bit of a more traditional opera, but it was a beautiful building.

Quality of Experience
Guides, Drivers and Staff
Transport
Tip based Walking Tour by Prime Tours - Highlights of Vienna
Tip based Walking Tour by Prime Tours - Highlights of Vienna
Vienna

I cannot write this one because we did not attend. We were very tired from traveling and just wanted to be at the hotel and had dinner in that night. At the rooftop bar. I really wanted to do it and probably should have but just was exhausted.

Quality of Experience
Guides, Drivers and Staff
Transport
Paragliding in Salzburg
Paragliding in Salzburg
Salzburg

We also did not get to do this excursion. We had called kimkim and they were more than willing to set up this experience for us, but unfortunately, it just did not work out on our end, but we watched so many of these and it looked like an incredible experience in My Husband really wanted to do it. It just didn’t work out for us to be able to do it.

Quality of Experience
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jun 18, 2026
Nancy, Wow, thank you so much for this incredibly thoughtful review. Reading your words truly made my day. It was an absolute pleasure helping you and your husband plan your Switzerland and Austria adventure. From our very first conversation, it was clear that you both love to travel and appreciate authentic experiences, so creating a journey that matched your style was something I genuinely enjoyed. I'm especially happy to hear that the planning process, the detailed itinerary, the... Read more

Nancy,

Wow, thank you so much for this incredibly thoughtful review.

Reading your words truly made my day. It was an absolute pleasure helping you and your husband plan your Switzerland and Austria adventure. From our very first conversation, it was clear that you both love to travel and appreciate authentic experiences, so creating a journey that matched your style was something I genuinely enjoyed.

I'm especially happy to hear that the planning process, the detailed itinerary, the pre-departure call, and our support during the trip helped make everything feel seamless and stress free. Even with the small hiccups along the way, our goal is always to be available when our travelers need us, and I'm glad we could resolve everything quickly.

Your comments about the hotels, the local experiences, and the connections you made along the way are exactly why we do what we do. Travel is about so much more than seeing places, it's about creating memories and meeting people who leave a lasting impression. It sounds like Vienna, especially, found a special place in your heart.

Thank you for trusting me and the entire Prime Tours team with your vacation. It means a great deal to hear that, as first time travelers using a travel specialist, you felt supported every step of the way.

I hope Switzerland and Austria are just the beginning of many more adventures together. Whenever you're ready for your next journey, I'll be delighted to help create another unforgettable experience.

Warm regards,

Clemens