The best travel specialist I've ever worked with
Vietnam
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Nov 24 - Dec 4, 2025
Hien was the best travel specialist I've ever worked with, and I travel a lot. To start, out of many local operators I reached out to at different companies, Hien was the only one who truly listened to what I and my family wanted out of our Vietnam trip -- we didn't want a standard itinterary that everyone goes to, and she got that from the very beginning (which is why we ended up working with her!). I only had to give limited feedback up front from her first itinerary to where our itinerary ended up, and she answered all my questions along the way as well with incredible speed, honesty, and clear understanding of what we were hoping to get from the experience/trip.
Once we had our custom itinerary all set, she was communicative and clear about when we'd hear from her again closer to our trip, and she even reached out to double-check our visas for us to ensure we wouldn't have any problems entering Vietnam and getting our trip started.
Then, once we were actually on the trip, it was extremely easy to communicate with Hien whenever needed -- she reached out regularly to ensure everything was going smoothly, let us know who would be picking us up and when each day, and when things (only once!) were a little confusing or off track, it was simple and clear on how to connect with her through WhatsApp and she got things resolved quickly (for reference, it was just that we couldn't find our driver at one of our airport connections, and she immediately called the company and got the driver to meet us in the place she'd told us he'd be initially). Additionally, it was my mother's birthday during the trip, and she was amazingly great at providing a lovely surprise for my mother - just more proof of how fantastic Hien was at her job and also the level of service she provided across every single element of the trip.
If/when I take another trip to Vietnam or Southeast Asia, I will most certainly hope to work with Hien again, as our trip and service were seamless and exactly what we were hoping for from all our activities, lodgings, and opportunities along the way. Thank you so much, Hien!!
Hotel Review
We absolutely loved Lak Tented Camp. It's important to know that this is a campground (the tents are on raised platforms though) in the middle of a very rural area, but if that's what you're looking for, you are going to love it. There are real bathrooms with toilets, running water, and showers attached to the tents, which are VERY clean and cleaned daily, and the tent beds were very comfortable and included A/C inside, fans, and mosquito netting over the beds. Locked storage was also available within the tent for security. The camp restaurant had absolutely delicious food and was flexible to our daily time-of-day meal needs based on activities, and overall, everything ran very smoothly and the staff were very pleasant and helpful. Good activities hosted by camp tour guides as well -- especially the bike ride and the waterfall excursion (although if it's a hot day, bring LOTS of water). It's not a 5-star hotel by any means, but if you are looking for something off the beaten path that is authentic, supports the local ethnic minorities, and is in a gorgeous location, this is the place for you.