Excellent experience with kimkim and arcanto team!
Colombia
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Nov 1 - Nov 8, 2025
My husband and I used kimkim to book our honeymoon to Colombia. We had the most memorable trip, and the arcanto team made our vacation so organized and seamless! Our booking agent Margoth was thoughtful and organized with a careful and thoroughly written out itinerary. Every excursion was tailored to what my husband and I were looking for in our honeymoon - the perfect mix of site seeing, adventure, and relaxation! All the details were carefully planned and explained in a clear and concise way. The entire team was quick to respond to questions and the communication overall was excellent!
We started our trip in Medellín, where our driver and guide were patiently waiting for us! They were easy to find with our name visibly written on a sign right as we exited the airport.
Our guide in Medellin, Juan Carlos, was so wonderful. He was kind, hospitable, and so knowledgeable of the city we were visiting. He explained history of the city and answered all our questions and gave excellent recommendations. We always felt safe and comfortable in his care! It made us feel at ease to have guides that spoke English and Spanish to assist us while navigating the city. He introduced us to other guides along the way, to give us a diverse experience while touring locations including Communa 13, Campana waterfall hike, and our coffee farm tour. Every person we met along the way was a friend to us and made the trip that much more memorable!
In Cartagena we were delighted to be guided by Ana. She was so passionate about the city and shared her knowledge of the history in a fun and exciting way. In Cartagena we had more down time and she gave us excellent recommendations to explore for shopping, eating, and drinking. She showed us the best spot to watch the sunset with a delicious cocktail, and also knew the best photo opportunity spots. It was such a pleasure to get to know Ana and be guided by her through the Old City.
The hotels and dinners that Margoth booked for us were top of the line, luxurious and impressive. Every meal we ate was so delicious and throughout the week we experienced a great variety of places with live music, high end dining, and local eats.
Margoth and the Arcanto team made our honeymoon so wonderful, and we are so grateful for all the memories we have from the trip! They are truly experts and took out the stress of planning on top of booking the best places we would have never been able to figure out ourselves. Would definitely use this agency again for booking a vacation. Thank you Margoth, Kim Kim and Arcanto for the best vacation!
Hotel Reviews
Overall I enjoyed my stay at Las Islas Hotel. My husband and I stayed for 1 full day and 2 nights. This was a good amount of time for this resort. We stayed in a tree top bungalow, which was a very unique experience. The view was beautiful and the bungalow offered privacy and comfort. There was an outdoor hot tub for private use, although the hot water did not work well so we were not able to get much use out of it. For couples that are looking to spend majority of their time in their rooms, this is a good resort for that, as the rooms are very quiet, relaxing, beautiful and spacious. There is good air conditioning in the rooms which was nice because it is very hot and humid outdoors. The resort itself does not offer much activity that is inclusive. There is a small beach and pool included in the stay. There are excursions to do throughout the day at an extra cost. We were able to do most in the day that we were there, and enjoyed the activities. The massage was excellent. I was able to tell that the therapists were very knowledgeable of the anatomy and well practiced. I was also impressed by the food. Each meal service offered a variety of selections with options for meat, fish, vegetable, and pasta. Each dish had excellent flavor and was prepared well. I had a difficult time navigating the island. The signs and map are misleading and often times were inaccurate or contradictory of each other. The staff was friendly and quick to offer help or rides on the golf cart to desired locations when requested. We were offered use of bicycles to navigate the resort however the tires were all flat and the bikes did not appear safe to use. There appeared to be poor communication between the staff for reception, excursions, and restaurants as we were told contradictory things regarding timing and locations of the activities. The descriptions of the excursions were misleading and often did not include everything that was described. The cost of all the excursions did add up, and without the extra activities not included in the stay there is not much to do on the resort. I enjoyed my time at the resort but would not pay the price again for the experience that we had.
El Cielo is luxurious, beautiful, and hospitable! Friendly staff, excellent food, and wonderful accommodations.
Beautiful colonial hotel in the old city! The food is excellent and the staff were incredibly friendly and kind. We did not have time to book the spa although the tour of it looked sensational! Would return again
Activity Reviews
The team made it so easy to find our guides! We felt welcomed, safe, and so excited to start our trip!
