Vicky was very helpful when we had an issue w...
Australia
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Mar 26 - Apr 2, 2024
![Margie](https://cdn.kimkim.com/files/a/users/profile_photos/0a4e87d4132d6116a36a05b69b0874cc368e7063/original-77f5a86da82cf983cd647dadfeaef79e.jpg)
Vicky was very helpful when we had an issue with a hotel that was sub par. All the tour guides we had were great, we felt so welcomed, entertained & learned so much about the land people & culture of Australia. Such wonderful, friendly people! However I need the following information to send to my Insurance Co. To try & get a refund for the Reef Palms Hotel Booking Confirmation from your Travel Supplier
Proof of refunds/credits (Any coresspondance saying they won't refund?)
Proof of Payment for Claimed Expenses (I need this)
Accident, incident, or police report: (I can fill out)
Evidence of Damage to home/destination and evidence of event ( I will do)
Photos (Which I have)
Hotel Reviews
Very quaint boutique hotel in a lively neighborhood, close enough to a train or a bus to get anywhere. Enjoy our stay there, highly recommend.
Right after we checked in the manager left before we saw the room, on fist sight the couch had a rip, the A/C was off &?it was sweltering in the room, the sliding door was open, when we tried to close it to get the A/C going it wouldn’t lock or shut properly. They only had one plate & cup in the kitchen for two people. The bathroom had mold. We went back to the desk to complain & the manager was gone & office locked. My husband was able to get into our room from the deck due to sliding door not locking & there was no lock box to hide valuables when we were out of the hotel. We refused to stay. This is not a 3 star place more like a 1 or 2 star.
Activity Reviews
![Sydney Opera House Tour](https://cdn.kimkim.com/files/a/images/19f73c95e6119446327d7ee9db6e05de2488ecf7/medium-9dfdf8464ec24a28db471c64c5871c5d.jpg)
Enjoyed the informative tour..
![The Rocks Signature Walking Tour](https://cdn.kimkim.com/files/a/images/02dbec327758cf7ebd10ab41fef1b7400f31ab6d/original-6658fb6219ec566bb405f2a25960b2ff.jpg)
Fascinating experience to learn about the beginning of Sydney’s history with the Convicts.
![Silverswift to the Outer Barrier Reef - ex Cairns](https://cdn.kimkim.com/files/a/images/bd79aaa549a9cb15e8872d16cb461663164ff07a/original-6ced49eb3c3704c1a5ef079fb017d415.jpg)
It was always a bucket list to see the Barrier Reef.
![Vicky](https://cdn.kimkim.com/files/a/users/profile_photos/a90dc912b6651bf908606b2cb928ef29b4c90636/original-4f69c39b90c9221d356d116323d4cec0.jpg)
Hi Margie,
Thanks for your feedback. I am glad you enjoyed Australia and our people and hospitality. I will pass your feedback on to our partners and guides too.
I will let you know when I have more feedback on the sub-standard Hotel
Thanks again,
Vicky