San miguel - one week - mainly hiking, the Azores - Aug 15 - Aug 22, 2017

Traveler: Richard M. - Local specialist: Tiago Botelho

The choice of itinerary was good. The guides were excellent. Communications could be improved.

Tiago chose the hikes and other activities very well. The flight information had not be requested from us and we were not met at the airport. The wrong date for the departing transfer was given in the written documentation we were given on arrival. I provided a phone number for contact but we were never called when morning pickups were delayed.

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Tiago Botelho, local specialist, responded to this review:

Richard,

Thank you very much for your feedback. It´s great to know you enjoyed the hikes and the itinerary we prepared for you.

As for the communication issues, I´m really sorry that they happened. I already took measures to change our procedures and make sure they won´t happen again.

It was a pleasure to have you and Joanne in our paradise!

Thank you,
Tiago