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Trip to the Azores · the Azores - Sep 9 - Sep 15, 2018
Very happy with all activities booked by the specialist (note they work for one specific company, and all activities are booked through them). Had a great time, all guides were extremely knowledgeable and friendly. However logistical aspect could be improved.
Prior to arriving on the island the only information received about timing and where to meet was that someone from the company would pick us up from the airport. He then told us what time to be ready the next day, only to find out our... read more
June Azores trip with 2 college kids · the Azores - Jun 1 - Jun 11, 2018
Great trip and experience. Loved it. Highly recommend. Azores offers a lot of cultural dynamics and activities, very accessible from Boston and at a very reasonable price. Great value. Also, close enough to consider long weekend excursions: Thursday night to Monday.
Adventure Holiday · the Azores - Mar 8 - Mar 15, 2018
Everything about my KimKim experience was flawless, our planner Catia understood exactly the type of trip we were looking for, and booked us with guides that provided a unique experience in the Azores. When problems arose due to inclement weather, plans had to be canceled, bookings refunded, and other arrangements made, on the spot. This was all done seamlessly.
cycling in the azores · the Azores - Dec 27 - Jan 5, 2020
I really can't say enough about how much we enjoyed ourselves in the Azores. The islands are amazing and the tour took full advantage of their natural beauty. The agent who arranged the trip (Catia) did an excellent job and all the guides and activities were great. I would happily refer Kim Kim and Picos de Aventura to anyone who asks!
Catia was always friendly and prompt and answered all our questions with the right amount of detail. The trip she arranged was excellent from accommodations to activities.
San Miguel - one week - mainly hiking · the Azores - Aug 15 - Aug 22, 2017
The choice of itinerary was good. The guides were excellent. Communications could be improved.
Tiago chose the hikes and other activities very well. The flight information had not be requested from us and we were not met at the airport. The wrong date for the departing transfer was given in the written documentation we were given on arrival. I provided a phone number for contact but we were never called when morning pickups were delayed.
Active Azores Experience · the Azores - Aug 7 - Aug 13, 2017
The tours and hotels that the travel partner arranged for were excellent. I was very pleased with the individual tour operators. There was a massive breakdown in communication between the tour company that I was communicating with and the tour provider due to the fact that there were two or three companies in between them. The meeting times on our trip vouchers did not always match the meeting times on our overall itinerary. The tour operators called us the "ghost clients" because they... read more
Aug 2017 · the Azores - Aug 5 - Aug 12, 2017
The schedule of activities felt oddly organized as our rest day was early in the week and prior to the more physical activities. The packed lunches with repetitive and monotonous. The trip was good but essentially we were paired with an agent from pico adventures so we were limited to activities only from their group even when we suggested an alternative it was dismissed. So essentially kimkim provided us with someone who made a hotel reservation for us and connected us to pico adventures.
See prior notes.
Hiking Azores · the Azores - Jul 2 - Jul 8, 2017
Thanks KimKim! This was an excellent trip and having KimKim back-up was comforting. You connected me with Picos de Adventura, a superb tour company and their "adventures" could not have been more fun or beautiful.
Catia was great -- I also worked with Tiago and they were both tremendously helpful with getting my trip organized and with any questions I had along the way. This is a great company clearly focusing on the best possible customer service.
Azores- Sao Miguel · the Azores - Jul 4 - Jul 10, 2017
If directions to the office were included, it would have been helpful for the 1st day. Also, having a dry, secure place to store phones/camera would be great for water adventures so we could have taken pictures. Alternatively, if there was a photo package, for the water adventures, we would have signed up for it.
Azores · the Azores - Jul 2 - Jul 7, 2017
So organized, very accommodating, great variety of activities. Catia was so helpful with questions, preparation, and the overall planning of our trip. She even made a call for me in advance to help confirm a ferry trip I booked to another island for a day, because I was unable to dial internationally. Every single staff person was fun and friendly. Goncalo went above and beyond in accommodating us on our bike ride day around Sete Cidades. I would recommend Pico de Adventuras to anyone... read more
Explore and relax · the Azores - Jun 15 - Jun 21, 2017
The arrangements were quite seamless through KimKim with a tour operator in the Azores.
Tiago and his team were really accommodating, friendly and knowledgeable. The guides gave us a much better look, and insight, to the Azores and Sao Miguel.
Trip to the Azores · the Azores - Jun 18 - Jun 24, 2017
The trip was amazing! The people were wonderful, warm, kind and friendly, the island is incredibly beautiful, the activities were fantastic. We loved it!
What could have been better then? More detail in the information provided. After booking the trip, we received nothing to confirm and no more specific information than was provided in the initial trip plan description.
Why was this a problem? For example, on the afternoon we arrived in Ponta Delgada, we were scheduled to go whale... read more
hiking vacation for 2 · the Azores - Apr 9 - Apr 14, 2017
Our trip went very smoothly and was a wonderful experience. We didn't wind up doing the activities on the days of our trip planned, but all of them were covered and it fit very nicely based on weather, etc...
Catia was very prompt in responding to any questions that we had during our trip.
8 Days of Mixed Adventure on São Miguel · the Azores - Mar 25 - Apr 1, 2017
Thanks Tiago, Cathy and I really enjoyed our week (post whale watch). We plan to return to visit other islands in the future.
You and your team were great!
Thanks so much - Joe