Derrick

Trip to Italy - May 31 - Jun 5, 2019

Traveler: Derrick C. - Local specialist: Fabio Fasone

Overall, the expectation for this experience was met, however I expected more service from the concierge and better coordination between the planner and concierge for each location I got a concierge.

The concept of having a digital travel agent was very appealing especially since the planning is performed by people locally and helps for my busy schedule. I felt during the planning process I got the service I expected. However, I felt that I was not attended too as much as I thought I would when I actually traveled. I felt a little alone out there which is why I used your services.

On the days I had off, I was not offered any advice or suggestions. When it came to the activities that was planned, it felt like the concierge was just checking off a box on a list then moving on to the next thing. I felt things could be more personable, like visiting a family or friend who makes sure everything is okay and offer up some local information to create a better experience.

Fabio Fasone profile photo
Fabio Fasone, local specialist, responded to this review:

Hi Derrick,
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your expectations for this experience was met.

Thank you also for providing your comments about the concierge. I strive to provide the best experience for my guests and take your critical comments seriously. Your comments have prompted me immediately to go back to our concierges and go through the training process again to let them understand what exactly their role is... read more

Hi Derrick,
Thank you so much for taking the time to submit a review for your Italy trip. We are delighted that you enjoyed your expectations for this experience was met.

Thank you also for providing your comments about the concierge. I strive to provide the best experience for my guests and take your critical comments seriously. Your comments have prompted me immediately to go back to our concierges and go through the training process again to let them understand what exactly their role is and in what their duties consist of especially making suggestions during days off and being more proactive and make things more personable. I personally made sure this will not happen again in the future.

Thank you again for providing us your feedback so that we can improve and perfect our services. It would be my pleasure to host you again in the next future for another exciting journey in Italy.