Marcela was an absolute angel! This trip woul...
Chile | Jan 10 - Jan 17, 2026

Bailey
Bailey M.
Seattle, WA | Reviewed on Jan 18, 2026

Marcela was an absolute angel! This trip would not have happened without her. I picked places I wanted to see, things I wanted to do, set a budget and let her pick the rest. All the transportation was on time and professional. All the hotels were beautiful with wonderful service. This was the trip of a lifetime seeing things I’ve only ever dreamed about. If I could do it over, I would spend more time in puerto natales and Torres del Paine as well as spend time in el Chalten instead of el calafate! The communication that Marcela provided from start to finish was amazing. I had never booked with a travel company before and this experience won’t be able to be topped. My guides in Puerto Natales were one of my favorite parts of the trip. Both through Patagonia Planet. Jhon on the all day bus tour through Torres del Paine was phenomenal! Paz on the lago Sarmiento hike in the park was incredible. You could tell they love what they do and love to share the area with people who appreciate it!

Hotel Review
Hotel Sir Francis Drake
Puerto Ayora

This place felt like home. Everyone was so kind and helpful but especially Carolina. She was so helpful with recommendations and was a friendly face each time I arrived back from the days adventure.

Authenticity & Character
It felt clean and comfortable with a really unique feeling of being in a house instead of a hotel.
Location
This hotel is so easy to walk to so many places! A couple blocks from the ocean and a couple blocks to any restaurant you’d like!
Staff
Carolina was incredible!! I’ve never felt so comfortable asking questions of a staff member at a place I’m staying. Everyone else was friendly and professional!
Cleanliness & Comfort
Nothing fancy but very clean and comfortable
Activity Reviews
Full-Day Tour of Torres del Paine National Park
Full-Day Tour of Torres del Paine National Park
Chile

I wasn’t expecting much from this tour but it was incredible! Being able to see so many parts of the park and so much wildlife was really exciting. Torres del Paine blew me away and I should have spent more time there!

Quality of Experience
Food
Guides, Drivers and Staff
Jhon was the most phenomenal guide and trying cared that I was there alone. He made sure to check each time to make sure I made it back on the bus and offered to take photos of me at every stop. You could tell he loved the area and is excited to show it to people!
Transport
The communicated well on when transport would arrive and the vehicle was clean and Alvaro was a great driver!
Perito Moreno Glacier Mini-trekking
Perito Moreno Glacier Mini-trekking
El Calafate

This is a once in a life time experience and I am so grateful that I chose to do this tour!! It was really one of the coolest things I’ve ever done!

Quality of Experience
Guides, Drivers and Staff
Transport
Hike from Sarmiento Lake to Amarga Lagoon
Hike from Sarmiento Lake to Amarga Lagoon
Chile

This was a great little hike and I had perfect weather! However my guide Paz, was truly what made this experience unforgettable. She was so passionate about the area and the things we were talking about. Being a guide from the United States it was really fun to compare stories and have someone who understands you from the other side of the world.

Quality of Experience
Guides, Drivers and Staff
Transport
El Chalten Full-day with Mirador de los Cóndores
El Chalten Full-day with Mirador de los Cóndores
El Calafate

I had a really terrible guide for this excursion. You could tell she didn’t want to be there. However, it is beautiful and well worth the visit. I wish I would’ve planned to spend a few nights in Chalten instead of just a day trip.

Local specialist: Marcela Huidobro
Marcela
Marcela Huidobro
Local specialist in Puerto Varas | Replied on Jan 19, 2026

Hola Bailey,

Your feedback moved me to tears. It makes me incredibly happy to know that you had an unforgettable experience.

I sincerely hope you’ll have the opportunity to return someday and explore the areas you didn’t get to visit this time. Patagonia has so much more to offer, and it would be wonderful to help you discover more of it in the future.

Thank you for your kind words and for taking the time to share your feedback. It was a pleasure being in touch with you throughout your journey.

Hasta pronto,
Marcela