5-star experience! Professional, organized, reliable!
Italy | Jul 18 - Jul 25, 2026

Yana
Yana M.
Chicago, IL | Reviewed on Jul 26, 2026

This was our first experience booking a trip with Kimkim and the entire experience exceeded all expectations!! The planning process was smooth, easy, and with as much flexibility as we needed. I wanted to have a mix of things planned/organized for us, and I wanted to plan some things on our own. Anita was extremely flexible and accommodating. She made excellent recommendations for restaurants that were all INCREDIBLE! Not touristy, local, elegant decor and Michelin quality establishments. Anita planned our hotel and several tours in Rome, and everything worked like clockwork! All of the transportation/transfers that she planned for us were all professional drivers, prompt, spoke English, and were very helpful. We will book all future trips with Kimkim! Our highest compliments.

Hotel Review
Hotel Carnival Palace
Venice

Awesome hotel! In a quiet neighborhood, where locals live, yet lively in the evenings while walking back. Right on the canal. Restaurants nearby, lively atmosphere at night yet not loud at all. We had a family suite that was very spacious, modern decor, breakfast was excellent as well. The hotel is very clean, our room was perfect! The bar downstairs was really great too, with delicious cocktails and a nice sitting lounge for grabbing a drink before heading out for the evening. Would definitely stay here again.

Authenticity & Character
Felt local, yet modern,
Authenticity & Character
Felt local, yet modern,
Location
Local neighborhood, lively atmosphere in the evenings, not too loud. Perfect location.
Location
Local neighborhood, lively atmosphere in the evenings, not too loud. Perfect location.
Staff
friendly and easy check in experience and bar staff were friendly
Staff
friendly and easy check in experience and bar staff were friendly
Cleanliness & Comfort
Very clean! Beds were very comfortable.
Cleanliness & Comfort
Very clean! Beds were very comfortable
Activity Reviews
Rome Unearthed: Guided Walk of Colosseum & Ancient City
Rome Unearthed: Guided Walk of Colosseum & Ancient City
Rome

Our guide was great! Friendly, informative, and made the tour appropriate for our family with a 12 and 14yo.

Quality of Experience
Guides, Drivers and Staff
Transport
The Vatican Unveiled:  From  Vatican Museum to Sistine Chapel
The Vatican Unveiled: From Vatican Museum to Sistine Chapel
Rome

Seeing the Vatican with a private guide and a skip the line pass was very helpful. We opted for the 10a start time, not the 8a, and it was great! Yes it was crowded, but the skip the line pass helped a lot. Our guide didn’t read the room very well and provided so much information, that it was overwhelming and difficult to retain any. It was disappointing, she knew a lot, but didn’t know how to share her knowledge in a helpful way. We had a 12 and 14yo with us, who were just lost.

Quality of Experience
Guides, Drivers and Staff
Guide was very knowledgeable. But missed the part about knowing your audience. With 2 kids in a private tour of 4, we hoped she would present information in a way that was possible to digest. She overwhelmed us.
Transport
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Jul 27, 2026
Hi Yana,
Thank you so much for taking the time to share your trip review. I'm really happy to hear that you and your family enjoyed your time in Italy. 🤩
I'm glad we were able to create the right balance of organized activities and free time. It's also great to know you enjoyed the restaurant recommendations and that everything, from the hotel and tours to the transfers, went just as we planned.
I would be glad to help you plan your next vacation, whether it's another part of Italy or...
Read more

Hi Yana,
Thank you so much for taking the time to share your trip review. I'm really happy to hear that you and your family enjoyed your time in Italy. 🤩
I'm glad we were able to create the right balance of organized activities and free time. It's also great to know you enjoyed the restaurant recommendations and that everything, from the hotel and tours to the transfers, went just as we planned.
I would be glad to help you plan your next vacation, whether it's another part of Italy or somewhere else like Spain, Portugal, or Morocco. Thank you again, and I wish you many more wonderful travels! Warm regards, Anita