Provided VIP level concierge services at no additional cost
Vietnam | Dec 21 - Jan 3, 2026

Liz
Liz M.
Atlanta, GA | Reviewed on Jan 09, 2026

Our travel agent at KimKim, Hien, was so helpful not only setting up the trip before we left, but also on the trip.
Throughout our time in Vietnam and Cambodia, she kept in touch with us to make sure we liked our guides, that we likes our tours and making sure we were where we needed to be. She checked in to see if we wanted to move our flight forward to better suit our itinerary then made the changes on her own. She even sent me a special gift on my birthday.

This trip was so wonderful and it was all completely suggested and created by Hien. I would highly recommend her to anyone looking at visiting Vietnam and Cambodia!

Hotel Reviews
Bach Suites Saigon, A Member of Design Hotels

Central location, top notch facilities and staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
O'Gallery Premier Hotel & Spa

In the center of everything! Clean, large rooms and fantastic breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lynnaya Urban River Resort
Siem Reap

Beautiful hotel! They have a roof top restaurant with happy our and live music that is lush with flowers and vegetation and draping. Great steak! The pool was relaxing and zen. Perfect location close to the river and the downtown night life.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ambassador Signature Cruise

Great view and food. They had a fun night of happy hour, dinner and live music outside on the roof with a light show.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Siesta Hoi An Resort & Spa
Hoi An

This hotel is so beautiful! The staff was amazing, the food was great, the spa was incredible. All 4 of use took in a day the spa for the cost of 1 massage in the US

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Discover Lan Ha Bay - Viet Hai Village - Onboarding Ambassador Signature cruise
Discover Lan Ha Bay - Viet Hai Village - Onboarding Ambassador Signature cruise
Ha Long Bay

Absolutely Beautiful!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lantern Making & Thanh Dong Organic Farm ( HUT)
Lantern Making & Thanh Dong Organic Farm ( HUT)
Hoi An

Lantern making was a great activity to do with the kids and meeting the farmers and seeing their way of life was very interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Immerse in the Beauty of Lan Ha Bay - Ambassador Signature Cruise ( Day 2)
Immerse in the Beauty of Lan Ha Bay - Ambassador Signature Cruise ( Day 2)
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Dark & Bright Cave - Disembarking Ambassador Cruise
Explore Dark & Bright Cave - Disembarking Ambassador Cruise
Ha Long Bay
Quality of Experience
Food
Guides, Drivers and Staff
Transport
VIP Fast Track Service
VIP Fast Track Service
Vietnam

1st class treatment. They meet you at the gate and guide you through all customs, baggage claim, etc.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Cu Chi Tunnels
Explore the Cu Chi Tunnels
Ho Chi Minh City

This gives you an intimate understanding of the mental warfare that Vietnam used to on the enemy soldier who never knew where the Vietnamese would pop up with a surprise attack..

Quality of Experience
Guides, Drivers and Staff
Transport
Hanoi Half Day City Tour & Train Street
Hanoi Half Day City Tour & Train Street
Hanoi

Don't miss this fun experience. This was the highlight of our Hanoi experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Hoa Lu And Tam Coc Exploration
Hoa Lu And Tam Coc Exploration
Vietnam

Beautiful experience that gets you outside of the city.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring Ho Chi Minh city  Half Day Tour
Exploring Ho Chi Minh city Half Day Tour
Ho Chi Minh City

One of the top experiences of the trip. The room was pitch black so you really focused on the food and trying to eat it. I'm not an adventurous eater, so it was wild not knowing what I was eating, but every dish was so flavorful and delicious. It was fun to find out afterwards what each dish was.

Quality of Experience
Guides, Drivers and Staff
Transport
Hanoi Street food walking tour (S)
Hanoi Street food walking tour (S)
Hanoi

We got to try so many new foods. I felt save trying street food with my guide picking the right vendors.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Jan 14, 2026
Dear Liz, Thank you so much for your incredibly kind words! It was such a pleasure to help you plan and coordinate your journey through Vietnam and Cambodia. I am so happy to hear that the itinerary we created together lived up to your expectations. For me, the most important part of my job is ensuring that everything runs smoothly while you are on the ground, so I’m glad I could assist with the flight adjustments and keep you updated throughout the trip. It was also my absolute delight to... Read more

Dear Liz,

Thank you so much for your incredibly kind words! It was such a pleasure to help you plan and coordinate your journey through Vietnam and Cambodia.

I am so happy to hear that the itinerary we created together lived up to your expectations. For me, the most important part of my job is ensuring that everything runs smoothly while you are on the ground, so I’m glad I could assist with the flight adjustments and keep you updated throughout the trip.

It was also my absolute delight to celebrate your birthday with a small gift—making sure your special day felt celebrated, even while traveling, was very important to me!

Knowing that you would recommend my services to others is the greatest compliment I could receive. Thank you for choosing to travel with us, and I truly hope to welcome you back to Southeast Asia for another adventure in the future.

Wish you all the best,
Hien